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License activation failed.

Hello,

I recently cloned our Orion NPM server to a new server and disabled the old server. As expected I needed to reregister our Orion modules. The NPM registration went fine but when it came time to register our Netflow Traffic Analyzer and Application Performance Monitor we ran into problems. At the end of the registration process I get the following message.

Your license activation failed.

The license you provided cannot be activated.

An unspecified network communication error occurred while attempting to activate license.

Contact Customer Support by opening a ticket at......

If I login to the web console I see an alert stating

This Evaluation has expired. Contact SolarWinds for a license.» Details

Evaluation Details

You have the following SolarWinds Orion free trails installed:

· Application Performance Monitor v3.5 - Expired

· NetFlow Traffic Analyzer v3.6 – Expired

We had full versions of both these modules. I currently don't have a support contract so I'm hoping I can get some help with this on the Forums. Any help would be greatly appreciated.

Thanks,

NDS

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Accepted answers

All comments

mcbridea

Please contact customer service for help on the licenses.

nsell8675309

I did contact customer service. They reset the licenses for APM and NTA. They told me if I could not get the conventional registration/activation process to work I would need to renew our service contract.

bshopp

Does that server have internet access?

Can you manually register the license if not by using the customer portal steps

nsell8675309

I tries manual registration. I got the following message after browsing to the license file.

Your License activation failed.

The license you provided cannot be activated.

The specified file did not contain a valid license. Contact Customer Support by opening a ticket at....

I followed all the steps on manul registration and I looked at the .lic file and there is something in the file. No telling if it's valid or not. At this point I don't know what to do. Customer Support has been no help in this matter.

Thanks,