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Universal Deived Pollers Stopped Working

We just noticed that yesterday that ALL the Universal Device pollers have stopped working. I go into the Universal Device poller and do a manual MIB test and it works but when I click finish to reaply the poller we get a pop up "Could not reach JobScheduler service after 3 retries". I manual try to start the JobScheduler service and it crashes. The windows event viewer shows this service crashing yesterday repeatedly.

In the Windows Event viewer.

Source: .NETRuntime 2.0 Error

Event ID: 5000

EventTypeclr20r3, P1 swjobschedulersvc.exe, P2 1.1.0.234, P3 486141fd, P4system.data.sqlserverce, P5 9.0.242.0, P6 458ab5e5, P7 ae, P8 10f, P9system.data.sqlserverce.sqlce, P10 NIL.

For moreinformation, see Help and Support Center atgo.microsoft.com/.../events.asp.

Output in theevent properties.

0000: 63 00 6c00 72 00 32 00 c.l.r.2.

0008: 30 00 7200 33 00 2c 00 0.r.3.,.

0010: 20 00 7300 77 00 6a 00 .s.w.j.

0018: 6f 00 6200 73 00 63 00 o.b.s.c.

0020: 68 00 6500 64 00 75 00 h.e.d.u.

0028: 6c 00 6500 72 00 73 00 l.e.r.s.

0030: 76 00 6300 2e 00 65 00 v.c...e.

0038: 78 00 6500 2c 00 20 00 x.e.,. .

0040: 31 00 2e00 31 00 2e 00 1...1...

0048: 30 00 2e00 32 00 33 00 0...2.3.

0050: 34 00 2c00 20 00 34 00 4.,. .4.

0058: 38 00 3600 31 00 34 00 8.6.1.4.

0060: 31 00 6600 64 00 2c 00 1.f.d.,.

0068: 20 00 7300 79 00 73 00 .s.y.s.

0070: 74 00 6500 6d 00 2e 00 t.e.m...

0078: 64 00 6100 74 00 61 00 d.a.t.a.

0080: 2e 00 7300 71 00 6c 00 ..s.q.l.

0088: 73 00 6500 72 00 76 00 s.e.r.v.

0090: 65 00 7200 63 00 65 00 e.r.c.e.

0098: 2c 00 2000 39 00 2e 00 ,. .9...

00a0: 30 00 2e00 32 00 34 00 0...2.4.

00a8: 32 00 2e00 30 00 2c 00 2...0.,.

00b0: 20 00 3400 35 00 38 00 .4.5.8.

00b8: 61 00 6200 35 00 65 00 a.b.5.e.

00c0: 35 00 2c00 20 00 61 00 5.,. .a.

00c8: 65 00 2c00 20 00 31 00 e.,. .1.

00d0: 30 00 6600 2c 00 20 00 0.f.,. .

00d8: 73 00 7900 73 00 74 00 s.y.s.t.

00e0: 65 00 6d00 2e 00 64 00 e.m...d.

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Accepted answers

All comments

rob_ib

I opened a caase as well and atatched the Orion diagnostics

mark_wiggans

Yes, support does have a fix for this.

rob_ib

Do you know what it may be? I am still waiting for a response from tech support.

mark_wiggans

Would you mind checking your spam box for any replies from support. The tech has replied with an attached file for you to replace.

FormerMember

Yes, support does have a fix for this.

Just started getting the .NET Runtime 2.0 error today and opened Case #60950 . Can we get this fix?

Event Type: Error
Event Source: .NET Runtime 2.0 Error Reporting
Event Category: None
Event ID: 5000
Date:  9/28/2008
Time:  11:46:13 AM
User:  N/A
Computer: NOCPERF
Description:
EventType clr20r3, P1 solarwinds.schedulerservice.exe, P2 1.0.0.75, P3 4785ad81, P4 mscorlib, P5 2.0.0.0, P6 471ebc5b, P7 416e, P8 a3, P9 system.invalidoperationexception, P10 NIL.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 63 00 6c 00 72 00 32 00   c.l.r.2.
0008: 30 00 72 00 33 00 2c 00   0.r.3.,.
0010: 20 00 73 00 6f 00 6c 00    .s.o.l.
0018: 61 00 72 00 77 00 69 00   a.r.w.i.
0020: 6e 00 64 00 73 00 2e 00   n.d.s...
0028: 73 00 63 00 68 00 65 00   s.c.h.e.
0030: 64 00 75 00 6c 00 65 00   d.u.l.e.
0038: 72 00 73 00 65 00 72 00   r.s.e.r.
0040: 76 00 69 00 63 00 65 00   v.i.c.e.
0048: 2e 00 65 00 78 00 65 00   ..e.x.e.
0050: 2c 00 20 00 31 00 2e 00   ,. .1...
0058: 30 00 2e 00 30 00 2e 00   0...0...
0060: 37 00 35 00 2c 00 20 00   7.5.,. .
0068: 34 00 37 00 38 00 35 00   4.7.8.5.
0070: 61 00 64 00 38 00 31 00   a.d.8.1.
0078: 2c 00 20 00 6d 00 73 00   ,. .m.s.
0080: 63 00 6f 00 72 00 6c 00   c.o.r.l.
0088: 69 00 62 00 2c 00 20 00   i.b.,. .
0090: 32 00 2e 00 30 00 2e 00   2...0...
0098: 30 00 2e 00 30 00 2c 00   0...0.,.
00a0: 20 00 34 00 37 00 31 00    .4.7.1.
00a8: 65 00 62 00 63 00 35 00   e.b.c.5.
00b0: 62 00 2c 00 20 00 34 00   b.,. .4.
00b8: 31 00 36 00 65 00 2c 00   1.6.e.,.
00c0: 20 00 61 00 33 00 2c 00    .a.3.,.
00c8: 20 00 73 00 79 00 73 00    .s.y.s.
00d0: 74 00 65 00 6d 00 2e 00   t.e.m...
00d8: 69 00 6e 00 76 00 61 00   i.n.v.a.
00e0: 6c 00 69 00 64 00 6f 00   l.i.d.o.
00e8: 70 00 65 00 72 00 61 00   p.e.r.a.
00f0: 74 00 69 00 6f 00 6e 00   t.i.o.n.
00f8: 65 00 78 00 63 00 65 00   e.x.c.e.
0100: 70 00 74 00 69 00 6f 00   p.t.i.o.
0108: 6e 00 20 00 4e 00 49 00   n. .N.I.
0110: 4c 00 0d 00 0a 00         L.....

mark_wiggans

I have attached a file that will resolve the issue. Assuming you have the exact same issue as the original poster above-

Here are the steps:

1. Stop SolarWinds Job Scheduler, Job Engine, and Orion/APM services.

2. Replace the C:\Documents and Settings\All Users\Application Data\SolarWinds\JobEngine\Data\JobEngine.sdf file with the one attached to this post.

3. Restart SolarWinds Job Engine, Job Scheduler, and Orion/APM – in that order.

JobEngine.zip