NPM 9.5 SP4 - SNMP community string not working from NPM integrated tools/commands

kman968

Running NPM 9.5 SP4, all nodes in the DB return "<XXXX> is not the correct community string for <ip address>, or the device is not responding" when attempting to run "right-click" integrated commands/tools. For example, on a specific Cisco interface, right-click, "Enable/Disable Interface" ---> Asks for community string, I enter RW string, returns with stated error.

I have done the following:

(1) Deleted and re-discovered all nodes
(2) Repaired the NPM DB via the configuration wizard
(3) Tested the community string via NCM and through NPM Node Management - all tests successful
(4) removed and re-issued ALL snmp configuration commands on my switches

I have another NPM installation at another site and it is working fine (same configuration, same community strings)

I'm sure it is something simple, but I am at a loss. any assistance would be appreciated.

Thanks

-Kevin

kman968

Today I ran the NPM web console from the local server and everything works great – the problem doesn’t exist from the server console. All snmp functionality works fine from the local Orion server. Issue seems to only occur when I connect to the web console from any other machine (ie – my laptop). Does this info help? It at least confirms that NPM server settings and my switch settings are correct since it all works from the Orion server. No firewalls are in the mix, so I know that’s not the problem.

Is there a Windows component that I need to run on my laptop (or any other machine) for snmp to work correctly with the NPM web console? Is there a setting in NPM that is needed to permit pass-through of snmp community strings to/from a host computer running the web console?