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Stumped on advanced alert (custom poller)

Hey Everyone,

I am unable to get an advanced alert to send the status of a custom MIB poller.The custom MIB value type is "raw value" and the type is "enumeration".

Here is the trigger I used:

"Trigger the alert when all the following apply

MIB is equal to ctron-chassis-mib:ctchassishaspoersupplyredundancy

Status is equal to redundant(1)"

In the e-mail alert message I entered:

${date} ${time} The device ${NodeName} has a status of ${CustomPollerStatus.Status}

The response in the e-mail is:

9/28/2007 10:47 AM The device DON7130 has a status of ${CustomPollerStatus.Status}

It seems like no matter what I try it will not display "redundant(1)". I know the poller is working because it displays correctly on the web monitoring interface.

Does anyone have any idea what the problem might be?

Thanks in advance for any help.

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arielik

First, the alert is being trigered? See the advance alert manager, and plz tell me if that happen.

C' ya.

Regards,

SteveSW

Make sure the 'status' that you are using in your condition is the 'Custom Node Pollers\Status' and not the Node\NodeStatus\Status. If that wasn't the problem then a work around is to add an additional condition of 'NodeID = NodeID'.

The variable ${CustomPollerStatus.Status} is definately the correct one to use for what you want.

If that doesn't fix you up we can look into the TriggerQuery Field of your AlertDefinitions table to see the actual conditions that are being generated. The trigger condition controls the path the varaiables take while being resolved.

Slider

Thank you arielik and SteveSW everything is working perfect now. Using info from both posts I reconfigured the reset trigger so the alert would reset correctly then I changed the trigger status to "Custom Node Pollers\Status" now the message displays perfectly.

SteveSW, for future reference how would I check the "TriggerQuery Field" if I am using SQL Express 2005?

Thanks again. Have a good weekend!