error on orion websconsole

Please I was trying to do a customization from advanced features, after i had added city, coming to the orion webconsole to manage the nodes, the error below appeared, has anyone a clue? need urgent help................(have an lingered evaluation needing answers please)

Orion Website Error

There was an error communicating with the Orion server.

Additional Information

Could not connect to net.tcp://3kpartion:17777/orion/npm/businesslayer. The connection attempt lasted for a time span of 00:00:00.9375000. TCP error code 10061: No connection could be made because the target machine actively refused it 192.168.20.100:17777.

Troubleshooting Steps

Confirm that the SolarWinds Orion Module Engine service is running, as shown in the following steps:
1. Click Start > Administrative Tools > Services.
2. Right-click SolarWinds Orion Module Engine, and then click Start.
If the SolarWinds Orion Module Engine service is already running, contact SolarWinds Support.
Refresh the Orion Web Console browser.
If the Orion Web Console does not display, contact SolarWinds Support.

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Accepted answers

sean.martinez

-Go to Start> Programs> Solarwinds Orion> Advanced Features> Orion Service Manager. At the top press Stop Everything

-Open up the Services Management Console under Start > Administrative Tools > Services, Stop, then Start the Net.TCP Service, make sure Net.TCP is set to Automatic.

-Wait a few seconds.

-Go back into the Orion Service Manager and Start everything.

All comments

ElisabethZakes

You will likely get the fastest response through a support ticket. Be sure to enter Orion Evaluation in the SolarWinds Application field so you'll get the right engineer to work with you.

mdomel

This error is common if a service isn't started, check to ensure all the appropriate services are running.

Start, Run, services.msc

sean.martinez

-Go to Start> Programs> Solarwinds Orion> Advanced Features> Orion Service Manager. At the top press Stop Everything

-Open up the Services Management Console under Start > Administrative Tools > Services, Stop, then Start the Net.TCP Service, make sure Net.TCP is set to Automatic.

-Wait a few seconds.

-Go back into the Orion Service Manager and Start everything.