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Remote swis is not responding

Some of my users getting "remote swis is not responding" error while searching nodes in Solarwinds.

It's only for certain users, don't know why.

Somebody help me on this.

Thanks,

Haja

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swis not responding

Accepted answers

All comments

cahunt

This is an error on the Web Interface? Can you screenshot the error?

cahunt

Yes, users getting this error in web console while searching the nodes.

cahunt

Okay, it looks like you get some results. Couple of questions, can you get to the Manage nodes Page? Are Are you missing results from specific APE's? (Check services on the Additional Pollers if this is the case).

Have you checked your logs, specifically : Orion.InformationService.log

And do you get the same error when trying to use the search? - is there a single search module from a specific page, or any search module from every page that it is present brings up this error?

justthwackit

I have the same issue, did you ever find a solution?

cahunt

Check to see if the information service is running. If not, start it.

If it is running you may need a repair.

Repair the SolarWinds Information Service:
a) Go to C:\ProgramData\SolarWinds\Installers
b) Find the Information Service .msi, right-click, and choose repair
c) After the repair, make sure the service is running.

If the issue persists then you'll need to find more info in the logs for details that point to a root cause for the service failure.

Let us know how it goes.