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Question regarding Polled Status of UPS

FormerMember

Ok, this might seem silly, and I am a bit new to NPM, but we have a few UPSs that are sending traps because they need their batteries replaced....

Question: Why doesn't the [polled SNMP] node status for these UPSs show as being in warning or critical state on my system? One in particular is an APC smartUPS 450. It's sending traps about the battery, but the node status still shows green and healthy. I would think the battery problem should be in the MIB and casue the stauts of the node to at least go to warning? Am I completely missing something? I configured the traps to send us alerts, but there is no option to change the status of the device, only the interface???

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rharland2012

You can leverage Universal Device Pollers to get a richer set of information pulled from the UPS. Click on the 'Content Exchange' tab at the top of the Thwack page, choose Universal Device Pollers, and search for 'APC'. I think you'll find something you can populate your node details page with that will also allow you to create some alerts.

FormerMember

I think I may have closed the question…. No way to respond in the thwack web interface so I’ll try replying to this email…

Thanks so much. I found & installed the APC universal poller, assigned to the devices, updated the node detail view and am seeing the UDP status information. For a representative APC that needs batteries I can see the upsAdvBatteryReplaceIndicator has a value of batteryNeedsReplacing, so we’re getting a valid reading back, but the node status is still green. Going into Advanced Alerts I don’t see how I can set up a trigger that looks at this specific value, so I’m left with how to change the node status to warning or critical based on a UDP variable value. Do I need to customize the UDP to change the node status based on the UDP specific attribute value?

Thanx!

rharland2012

You just have to log into thwack to be able to reply, etc.

That's a great question - I'm sorry I glossed over what you were truly after! I haven't yet attempted to change node status with a UDP alert. People *have* asked for this feature in the past, I believe. This would be a great feature request! I'll dig a little bit and see what I find. Good luck to you!

FormerMember

I think I have it… I’ll post results in a few….

Thanx!