When I try generate the heatmap within atlas I get the following error "Failed to Poll Access Points / Reference Points" It was working yesterday. I don't know what to do to resolve this, can you help??
Add the network interfaces from your WLAN controller to the map and it'll spring up. You can do a group object with the Controller plus individual interfaces or make a smiley face with a few tinyLED symbols.
Did this get resolved? I am also getting the error "Failed to Poll Access Points". I've got 4 Cisco AP's and the wireless controller added to the map. NPM is able to poll data about the AP's, clients & interfaces just fine prior to creating the map.
Matt - I'm not sure what you mean by a "group object". Can you elaborate?
Having this issue as well.
I have the controller, its interfaces, and a handful of access points from "Wireless Access Points for Wireless Heat Map" on the map. Get the same error every time.
@mikesky you trying this with Cisco WAP's? I heard it only works with Cisco devices right now.
Yup. Using two Cisco 5500 series controllers.
Did anyone ever find a root cause for this issue, I am experiencing it today and can't generate any heatmaps.
T
I believe you have to set a point-of-reference for distance. Once you get the distance in their, the heat map should work. It's been a few years since I've messed with this though..
-Michael
i have the same problem, and each time that i try to take Signal Samle i had this error.
Measuring of signal has failed.
Make sure this client is still connected to wireless access point and it is not moving.
can anyone help us with this errors.
Regards
