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Installing Solarwinds Orion 10.1.3 error

I am trying to reinstall Orion on a new machine running windows 2003 server and I am getting the following error on the OrionInstaller.log:

2011-10-17 16:00:58,562 [1] DEBUG OrionInstallerLib.InstallerInfoProvider - Installer information loaded for SolarWinds Integrated Virtual Infrastructure Monitor.msi
2011-10-17 16:00:58,562 [1] DEBUG OrionInstaller.Program - 24 Installers found in Install Chain.
2011-10-17 16:00:58,593 [1] FATAL OrionInstaller.Program - Exception: solarwinds. Version reports a type of 2045461724
System.ArgumentException: Unsupported registry type. Only REG_SZ is supported. Version reports a type of 2045461724
   at OrionInstallerLib.RegistryKey2.GetValue(String valueName)
   at OrionInstallerLib.RegistryCheckInstallCondition.get_AllowInstallerToRun()
   at OrionInstallerLib.InstallChain.<get_InstallersAllowedToRun>b__4(IInstallCondition y)
   at System.Linq.Enumerable.All[TSource](IEnumerable`1 source, Func`2 predicate)
   at OrionInstallerLib.InstallChain.<get_InstallersAllowedToRun>b__3(InstallerInfo x)
   at System.Linq.Enumerable.WhereListIterator`1.MoveNext()
   at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection)
   at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
   at OrionInstallerLib.InstallChain.get_InstallersAllowedToRun()
   at OrionInstaller.Program.CreateWizard(String[] args)

Anyone has any clues on fixing this?

Thanks.

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Accepted answers

All comments

Nandish

The best way to find a solution is by opening support ticket.Would you post back the ticket# and the solution to this thread.

Jason.Henson

Wilmer,

Couple of quick questions:

1) Did you extract the installation files before executing?
2) Did you install 'as administrator'?
3) and did you try turning off UAC before executing the installation?

These are a few things I would want to make sure are clear before moving forward with the installation.

Thanks,
Jason Henson
Loop1 Systems
www.Loop1Systems.com

wilmer

We decided to reinstall Windows 2003 and reinstall Solarwinds. Also install solarwinds as Administrator and not use a user thats administrator. This seems to correct some other issue we were also having with report scheduler. Thanks for the response Jason.