We are trying to use alert suppression to supress alerts based on time windows. I know that we can use Time Of Day but want to use multiple time windows per alert. We have different priorities that have different times, e.g. Priority 1 is 24hr, Priority 2 is M-F 8-5, etc. What we have been attempting to do was use ${H}${Minute} variables and compare them to 2 custom properties, one for start time (800) and one for end time (1700). So far we have failed to get the alert to supress, even if we set value ${H}${Minute} is greater that or equal to value "what ever custom property value is". We set the custom property to a value that is greater than the current time, but it still doesn't work. The custom property type is Text. So the question becomes, is the value ${H}${Minute} treated as a time field or some other type and as a result not able to be compared to a text field? We can't use a custom property type of datetime as SQL will populate it with a date, which is not what we want, just time only. If anyone can chime in with this I would really appreciate it. I have talked to Tech Support but they seemed a bit too unsure for my comfort.
