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Post 9.0 and clearing Alerts

Post 9.0 and 9.1 upgrades we are experiencing the in-ability to clear newly created alerts that were originally defined as basic. This situation exists not only in the web interface but the Alert Manager. Even the changing the alert, which would have cleared existing alerts, no longer function.

sw_basic_alert.jpg

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FormerMember

Are you saying that if you select them and click "acknowledge", they aren't acknowledged?

rlawsha

On my box they are NON CLICKABLE - you can't click them. It's like they are an image, not a clickbox. I just put in a service call to get mine fixed.

rcahill

Same here, unable to select.
I guess with at least 2 installations having the same problem it's a bug, not an admin mistake.

FormerMember

Are you using AD passthrough authentication?

rcahill

Ok, could you open a ticket. We'll need to try to reproduce and get this fixed.

As promised, decided to do this while watching the World Series.

Case 64812 SolarWinds Diagnostic File uploaded to leapfile.

rcahill

Problem Update:

TT (development case) has been opened and sent to the development team for review.

I have no idea what "TT" stands for. It was in the e-mail body.

FormerMember

TT is a nickname for the tool we use for tracking issues in development.