3 weeks ago, we attempted to upgrade or old unsupported version of Solarwinds Orion(NTA,NPM,NCM, and SAM) to the current version. In order to do this, we needed to update our Windows version from 2012 to 2019 and our SQL from 2014 SP4 to 2017. We decided to blow away the old servers instead of doing with windows upgrade but both the SQL and pollers. I checked the upgrade adviser and Solarwinds Tech support both of which told me this would not be a problem but the tech recommended that we upgrade to an intermediary version that was supported before we do the updates so that if we had problems we could get support if needed during the upgrade. We did this.
We have had nothing but problems since. Support from Solarwinds has been abysmal. After 2 weeks things, we could finally browse to and log into the website but could not click into any nodes nor could we run network discovery. We were told by support that this was a bug that that there would be a fix for it soon. HOW IS THIS A SOLUTION!? The system is completely no functional. We can't even download backups if we needed to because we couldn't get to anything but the summary homepage. 3 days ago the few parts that were working stopped and we spent another 2 days on the phone troubleshooting(running repairs and the configurator over and over). Once the system was finally back up to being able to browse to the website but still in a completely nonfunctional state, we found that there was a hotfix that came out after the latest base version that we installed. We attempted to install this and everything is again completely broken. Solarwinds support told us that there was nothing that could be done and that we have to complete remove and reinstall Orion and all of the modules. AGAIN, HOW IS THIS A SOLUTION!?
I am at my wits end and am completely unsure at this point of how to proceed. Does anyone have any thoughts? Is there someone from Solarwinds that can give us some guidance?
Thank you,
Brandon
