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help with alerts

I'm trying to get two alerts to work. The first is supposed to send an alert every time it finds an event log during it's polling cycle. We check for certain event logs and I want to get an alert for each type it finds every cycle. Right now it sends one and doesn't continue to send them even though they appear for multiple polling cycles. I don't want it to send them multiple times for the same entry. I do that when a server is down, but not for event logs.

The second type is disk space. I moved basic disk space alerts over to advanced, but I must have messed it up because I don't get alerted on drives that are below a certain size. I want it to send at various tiers (like 1 GB left, 500MB left, 100MB left, etc) and I want it to be marked as "fixed" for each tier when it gets above that area.

Can anyone help? Sales said this request is "professional services" so I'd have to pay. Funny how in pre-sales I was getting all the help I could ask for.

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netlogix

First one: what is the alert set for and, what is the reset for it? (It's an APM monitor right?)

My gut feeling on it is that you have it set to rest once the condition are no longer true, so it doesn't reset because every poll it's still true, so it doesn't re trigger. That could be fixed by making the reset be based on something that would always be true, like reset when 1 = 1 or node = up.

I don't get what you mean by "fixed". That it stays triggered but says fixed?

MrSampsonite

Yes, it's APM.

The trigger says

1. when node status is not DOWN

2. when component name is 'a' or 'b' or 'c', etc (which I copied the name from)

3. Component status is DOWN

4. Application name not 'other application i don't want to trigger alerts from'

The property type is APM Componnent. Reset when not true. No alert suppression. all times of the day.

action is to send email (a template I imported that I use with all alerts).

i'm not sure I understand the reset thing you said.

MrSampsonite

the "fixed" comment was custom sorry. The subject line of all alerts we have start with "ALERT:" and then the real subject line. When it's reset or no longer an issue we start it with "FIXED". Just a little visual queue when we're looking at the subject line. It really means 'RESET' but we were going for normal lingo, not Orion's

netlogix

It's the next tab in the alert conditions

MrSampsonite

and if I do that it will alert us for each one, or one per polling cycle? What I mean is if it detects 3 during a cycle will we get 3 alerts or 1?