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Problems with License Key

Hi, our version as I told before is 7.8.2, we need to install the Network Performance Monitor in a new server. These software was installed about 2 to 3 years ago and we don´t have the License Key, we follow the steps about the "License Manager" but some links are broken so we don't know how to obtain these Key.

I have the serial number, I will not write it here for security reasons, but I want to know how can you email us again the license key.

Thank you.

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mark_wiggans

Just open a ticket and they should be able to assist you forms.netsuite.com/.../externalcasepage.nl

joscasle

Thank you Mark!

But I have a problem, the people who install the application about 2 years ago did not leave any info about the installation of the software, so we now don't have any customer ID, so I don't know how I can fill the support form.

In other words, we don't have Customer ID

mark_wiggans

I see, I think your best bet then would be to email customerservice@solarwinds.com and let them know the situation and they should be able to work through the unknowns, just try to provide as much background and details as you can.