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Alert not working

I've created an advanced alert to notify me when a node goes down based on the following:

Status is equal to Down
Vendor is equal to Windows

However this doesn't seem to work as I'm not getting alerts when the Windows systems go down. I've used the test feature in the alerts area and successfully received the notifications from this. I've also ensured that the alert is enabled. Is there something obvious that I'm missing?

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aLTeReGo

"Status" should be "Node Status". See the following screenshot

AlertNodeStatus.jpg

mandg

Yes, I'm sorry- typo on my part. ""Node Status" is configured in the query (I don't believe there is a "Status" only option).

Perhaps some other obvious item I'm missing? Is anyone else successfully using "Vendor" in their Alert condition?

aLTeReGo

I'm anxious to hear what kind of response you get back from either the Thwack community or Solarwinds themselves. I'd like to do something similar with my alerts, but before I go and break something that's currently working I would like to know if this is suppose to work. Honestly I don't see any reason why it shouldn't, but then again I just use the code, I don't write it.

qle

If your alert is as aLTeReGo posted, it should definitely work. I've defined an alert similar to this and it's been working fine for us. Just to double-check, you have both conditions created and the property to monitor (at the top) is set to "Node"?

mandg

Well I think I figured it out and, of course, user error was likely the cause. There was an additional condition in the Alert that specified "Vendor = VMware". Thus, the logic of the Alert was waiting for a 'Windows' system AND a 'VMware' system to be in 'Down Status' before triggering the alert. So I stripped out the Vendor = VMware condition and it seems to be working- albeit not real time. Which brings me to my next question- Where can I lower the response time to see when a system is down. Currently, when I disable a particular systems network interface, it takes about 4 minutes for me to receive the Alert. Such a delta would miss a majority of system restarts (which is really what I'd like this alert to monitor).

Thanks again for the support.