Network Atlas Crash with Error
This happened about a week ago. I check the log and it says "System.OutOfMemoryException". I added additional 4 GB memory since it first crashed (12GB total). It is still crashing and I am unable to open Network Atlas. Even Log still shows the same message.
Has anyone encountered this issue? Yet, to hear any resolution from SolarWinds Tech
Any suggestion would be greatly appreciated.
Thanks
Event Log
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2016-06-28 11:36:42,527 [6] FATAL MapEngine - GetFile(a309e1c7-c4ea-4362-9d2f-4c01971cb060) failed.
System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown.
at System.Convert.FromBase64String(String s)
at SolarWinds.InformationService.Contract2.ResponseParser`1.DeserializeScalarValue(String value, EntityPropertyType columnType, Type targetType)
at SolarWinds.InformationService.Contract2.ResponseParser`1.ProcessPropertyValue(XmlReader reader)
at SolarWinds.InformationService.Contract2.ResponseParser`1.ReadNextEntity(XmlReader reader)
at SolarWinds.InformationService.Contract2.InformationServiceQuery`1.<GetEnumerator>d__0.MoveNext()
at SolarWinds.MapEngine.FileSynchronization.ParseFiles(IEnumerable`1 filesEntities)
at SolarWinds.MapEngine.FileSynchronization.GetFile(String fileId)
2016-06-28 11:36:42,667 [Main Window UI thread] FATAL NetworkAtlas - UNHANDLED EXCEPTION CAUGHT ON UI THREAD.
2016-06-28 11:36:42,667 [Main Window UI thread] FATAL NetworkAtlas - Message: Exception of type 'System.OutOfMemoryException' was thrown
2016-06-28 11:36:42,667 [Main Window UI thread] FATAL NetworkAtlas - TargetSite: Byte[] FromBase64String(System.String)
2016-06-28 11:36:42,683 [Main Window UI thread] FATAL NetworkAtlas - StackTrace: at System.Convert.FromBase64String(String s)
at SolarWinds.InformationService.Contract2.ResponseParser`1.DeserializeScalarValue(String value, EntityPropertyType columnType, Type targetType)
at SolarWinds.InformationService.Contract2.ResponseParser`1.ProcessPropertyValue(XmlReader reader)
at SolarWinds.InformationService.Contract2.ResponseParser`1.ReadNextEntity(XmlReader reader)
at SolarWinds.InformationService.Contract2.InformationServiceQuery`1.<GetEnumerator>d__0.MoveNext()
at SolarWinds.MapEngine.FileSynchronization.ParseFiles(IEnumerable`1 filesEntities)
at SolarWinds.MapEngine.FileSynchronization.GetFile(String fileId)
at SolarWinds.MapEngine.FileSynchronization.SynchronizeFileList(ICollection`1 filesToSynchronize, Action`1 progressReportCallback)
at SolarWinds.MapEngine.FileSynchronization.StoreNewFiles(ICollection`1 filesToSynchronize, Action`1 progressReportCallback)
at SolarWinds.MapEngine.FileSynchronization.SynchronizeFiles(MapStudioFileType fileType, Boolean doUpdate, Action`1 progressReportCallback)
at SolarWinds.MapEngine.MapSynchronization.SynchronizeImportedAndUserGraphics(Boolean doUpdate, Action`1 progressReportCallback)
at SolarWinds.MapEngine.MapSynchronization.GetAvailableMaps(Boolean doUpdate, Action`1 progressReportCallback)
at SolarWinds.MapEngine.Engine.ReadTopEntities(Action`2 progressReportCallback, Int32 viewLimitationId)
at SolarWinds.MapEngine.Engine.GetTopEntities(Action`2 progressReportCallback)
at SolarWinds.MapStudio.Gui.MainWindow.ReadTopData(Action`2 progressReportCallback)
at SolarWinds.MapStudio.Gui.MainWindow.synchronizeBackgroundWorker_DoWork(Object sender, DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
