Manually create SNOW ticket from Solarwinds alarm

stevedws

Hi.  For the geniuses out there.

We have the Solarwinds to ServiceNow integration application setup and are reviewing to see if it meets our requirements.

We have a number of alerts with actions to create a Service Now ticket. (Working fine)

However we have a few nodes that have no actions. (ie When it alarms, it doesn't auto create a ticket) However we would like to manually create a Service Now ticket on some occasions. Is there a way to do this by a simple right click (per se) or does it all have to be created in alerts and actions.(which is static and consistent)

tony.johnson

Orion alerting does not allow for manually triggering alert actions as you describe. This is something I would like to see available within the Platform.

Apart from SNOW incidents, What other actions would like to trigger manually?