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FYI: 12.1 has memory leak in SolarWinds.InformationService.ServiceV3.exe

bbusbey

All,

We are still waiting for a fix for the memory leak in SolarWinds.InformationService.ServiceV3.exe of NPM 12.1.

It's now been 2 weeks. Case #1148761

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steshi

I had this problem with NPM 12.0, with the help of support we managed to trace the memory leak to one particular availability report

After deleting and re-creating this report the memory leak didn't come back.

tcount

I see sqlservr.exe is going to 4G, I then restart SolarWinds.InformationService.ServiceV3.exe, and this drops and starts to increase slowly (memory leak)

RichardLetts

I'm not sure that describes a memory leak in sqlserver -- my SQlserver grows to, and runs at, 64GB pretty much all the time.

bbusbey how quickly does the information service process leak memory?

We had an issue with the All Alerts resource back a version and with a dozen people sat with NPM open all day it leaked some on every summary-page refresh, which made it unusable after a couple of hours.

tcount

This is at "Development", but no resolution in forthcoming. I'm still restarting the ServiceV3 on a daily basis.

tcount

Latest "Hotfix" cleared this problem http://downloads.solarwinds.com/solarwinds/Release/HotFix/OrionPlatform-v2017.1.5300-MSP-HotFix2.zip

mshaw1

The latest hotfix DID NOT fix this problem - I've been working with SW Support on balooning InformationServiceV3 memory issues for two weeks with little progress.

kelly.ellison

I am also having this problem. Has any headway been made on this issue?

mshaw1

The problem seems to be related to VIM, and in my case, AppInsightSQL. The changebroker process doesn't seem to be able to disable/delete anything. So for my 5000 databases, only about 15% I care about watching with AppInsightSQL, the Unmanaged setting gets stuck in the Notificatications.Pending queue.

If I re-manage absolutely all Db's, then babysit the queues while they catch up from the firehose, it'll stabilize for 24-48 hours.

Not a fix at all, but at least it keeps the system from crashing and corrupting every 24 hours.