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Problem in adding orion server

Hi,

I get this error while adding my existing orion server. The address I typed is not wrong. what's this sois??

"Failed test. Cannot connect to a SolarWinds Orion Information Service at (SOIS) xxx.xxx.xxx.xxx:17777. You may have mistyped the Orion NPM server address, or the SOIS may not be running. "

-guyus

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derhally

Are you using Orion 8.5.1 or 9?

If you are using Orion 8.5.1 make sure that you've installed the SolarWinds Orion Information Service (SOIS) on the Orion server. You can do this by running the EOC installer on the same Orion server and it will prompt you to install the service.

Make sure that port 17777 is not being blocked by firewall between your EOC and Orion server.

SSL is used to encrypt the channel between EOC and Orion and as a result, the UTC version of the time on the EOC server and Orion server cannot be more than 5 minutes apart.

You may refer to the following KB article

RogerWong

To let Orion NPM 8.5.1 servers talk to Orion EOC, you have to upgrade the NPM server with a component from the Orion EOC installer. The procedure for that is in the Administrator Guide, but I'll paste it at the end of this post for convenience.

If you already did that, and you're still getting this error, there might be something blocking port 17777. You may have to contact your IT department and ask them to open port 17777 if they are blocking it.

[excerpt from Admin Guide follows]

The SolarWinds Orion Information Service (SWOIS) allows Orion NPM 8.5.1 servers to communicate with Orion EOC.

SWOIS is built into Orion NPM versions 9 and later, and you do not need to install SWOIS on those servers.

To install the SolarWinds Orion Information Service on Orion NPM 8.5.1:

Log on to the Orion NPM 8.5.1 server.
If you downloaded the product from the SolarWinds website, navigate to your download location and run the SolarWinds-Orion-EOC-v1.0.exe installer program.
If you received physical media, browse to and then run the installer program.
Click Orion Information Service, and then click Install.
Accept the terms in the License Agreement, and then complete the installation wizard.

guyus

Hi,

Actually I am using Orion 9. I am still not able to add my orion server. What could be the problem?.

-guyus

RogerWong

Hi, Guyus:

You could have a firewall blocking port 17777 between your Orion EOC server and your Orion NPM server. Please check with your IT department to see if this is the case, and if so, persuade them to unblock it.

Or, the UTC system time of the two servers may be out of sync by more than 5 minutes. Check the system time on the two servers, and synchronize them if they are different.

alvarezjm

Hello,

I am getting this error as well.

"Failed test. Cannot connect to a SolarWinds Orion Information Service at (SOIS) xxx.xxx.xxx.xxx:17777. You may have mistyped the Orion NPM server address, or the SOIS may not be running. "

The Orion server I am adding is running 10.0.0 SP1.

We actually had this server added. The administrators of the server had changed the username/password credentials. When I go in to update, that is when I get the above error message.

Based on the web console view, the time difference is by 3 min. Do time zone differences factor into this?

Thanks.

Mike

jan.tauwinkl

Hi Mike,

Do you use EOC 1.3? If so, we can exclude the invalid credentials and out of sync times on both servers, because these errors would be reported by different error messages. I would double check proxy settings - please see article Unable to add an Orion NPM to Orion EOC in our KB, especially the section Troubleshooting Firewall Problems.

If this doesn't help, please open a new support ticket.

Thanks

Jan