On a cisco device when I try to run cattools 3.3.17 I get a failed to determine hostname after logging on to device. Any ideas whatsoever? Thanks.
Hi,
What device is it and what CatTools device type have you selected?
If you can create a device capture for me I will look into the file to see if I can spot the problem. A device capture file records the communication between CatTools and the device you are having trouble with. You can create a device capture file as follows :
# Use the CatTools File menu to select the "Enable capture mode" option.# Run the activity you are having trouble with. This should create a debug file in the \Debug folder.# Zip up the resulting file and post it back here
Remember to deselect the "enable capture mode" option again and please ensure to **** out any sensative data in the capture.
Kind regards,
Wardini
I am having a similar issue with my Cisco switches running ios. Ran debug and verified the issue is the login access process. How do I adjust the login timeout values?
I forgot to mention the error. I receive this error in the report;
Failed to determine hostname - timeout
It's probably not timing out as such but because it's failing to determine the hostname will timeout after 30 seconds by default. Are you able to attach a copy of the debug log? **** out any sensitive data first.
I fixed it in mine by changing the device type from Cisco.Switch.IOS to Cisco.Router.General.
-Jeff
