I just got out of a meeting with a manager of another IT department, whom could be considered one of my internal customers. Out topic of discussion was in regards to how Solarwinds Orion suite can serve his department, and how his department can assist with Orion. In conversation, the topic came up of, "Let us not lose sight of our strategic objective of Solarwinds in our company." To which we both kind of looked at each other, and then wondered, I don't even know if we have such a statement. If not, we should craft one.
A few things we came up with, which are part of having Solarwinds here, are:
- One pane of glass, one authority to report the health of the IT systems. (Sounds kind of Tolkienian).
- Event Management
- Orion should provide us with valid alerts, which require action, and contain pertinent information for troubleshooting/resolution actions, which are sent to the correct people who can act on them. (Sounds kind of tactical, rather than strategic).
I'm sure there could be more added, or could be more generalized. So, I am looking to you, for your input. What is your statement or paragraph of you Strategic Objective for Solarwinds in your Company? Maybe your carefully word-smithed statements could be adapted to our needs.
Thanks for your input.
