Adding a Node

Hi Guys,

I am having trouble finding a Node after I add it using the NPM node management screen.

The Node is added successfully as is the initial test. However the Node will not appear in the Node Management screen when I search by IP address and I cannot add it the a group

If I try to re-add the Node again I get the following message

When I select view Node detail I get the following error message

I am not sure why I don't have permission to view the Node here as I am in the admin account, anyone have any suggestions here?

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jamesatloop1

Check unknown and or try and search by hostname instead of ip. The device might have multiple ip's.

captainmojo

Thanks man but that doesnt work, I configured the IP myself. Its a simple Eltek Power Controller with only One IP setting, I can remotely manage the box and ping it, it just wont appear on NPM at all.

designerfx

So what do you see when you're searching from the manage nodes page (settings -> manage nodes) and search - either by IP or hostname. Have you also made sure the search results are set to nodes, not interfaces? Does anything show up in the search results as jamesatloop1 is suggesting?

pratikmehta003

I would suggest, just check the access part for the admin account. If full rights are there then you showed not get that error.

neman4ever

Are you getting this error on one specific node or all nodes?

neman4ever

Are you getting this error on one specific node or all nodes?

cahunt

Look in your Database Manager at the Nodes table, and see if the Node is in place there.

* ref the last added node for that Node ID, then query your DB

SELECT TOP 1500 * FROM [dbo].[Nodes] ( I changed mine to 1500 so I could see the last nodeID)

where vendor = 'X'

( OR - not a condition - filter on Vendor or Node ID )

SELECT TOP 1000 * FROM [dbo].[Nodes]

where nodeid > NodeID of Said Node rounded down to the nearest 1000 or 100 (or any other round number)

*basically you want to see to the end of your node list to see the last few nodes in the DB.

*The error message you supply indicates there is a reference of this in the DB somewhere...I would be in a 'gotta find it and edit, or remove and re-add' mode.

End Game :

If you find nothing open a support case.

If your unable to adjust some custom properties or other sorting fields in the DB try deleting the line... and if neither work - Ticket

* If sorting value does take, then search again off that new sort option for the node in Management - see if it comes up.....

Let us know how you do please!

cahunt

Re-Reading the Error - make sure the node did not get put into a group that may be limited from your View. You can automate the alignment based on SNMP values being congruent across systems - if you use any auto sorting/property alignment then check your account limitations, and the new nodes group/sorting values.

jlim13

Judging from the error, you do not have rights to view where that node resides. Its clearly added in since the error has already referenced you a node ID, try to logout and try logging in using the default "admin" account without password and try searching for the IP again. You should be able to see, after that, double-check your account permission.

captainmojo

Thanks man, I was able to find the Node in the database manager and remove it. I could then re-add it in the Node manager and all works fine.

cahunt

Very Nice!!! and Congratulations on the Fix!