advanced alert trigger actions problem

Question

hi
 
can anyone help with an alert problem i have
 
i have gone into advanced alerts and configured an alert trigger actions to log an alert 
to a text file using the following in the message body.
 
node ${NodeName} is down
at ${Time}
 
Acknowledged status ${Acknowledged}  
Acknowledged  by ${AcknowledgedBy} at ${AcknowledgedTime}
 
when the alert is triggered i get the following sent to the text file
 
node REMOTE-SERVER-2 is down
at 14:01
 
Acknowledged status Not Acknowledged  
Acknowledged  by  at 30/12/1899 00:00:00
 
the first part of the alert seems to be fine telling me that a node has gone down and 
what time it went down, but the second part makes no sense at all this is all i get even 
after the alert has been acknowledged.
 
what  i am after is for an alert to log to a file and when the alert is acknowledged to tell me who
acknowledged it and the time it was acknowledged 
 
i am fairly new to this program and any help on this will be appreciated.
 
 
regards
 
melvyn brown
 
 
i basically followed on online tutorial video on the solarwinds website to get the above configuration

pmzwieryznski · Answer

I ws able to get something going by using the following trigger:

1) Use nodes for your query.

2) Use this SQL statement below in the text area:

Inner Join AlertStatus on Nodes.Caption=AlertStatus.ObjectName

Where AlertStatus.Acknowledged <> 0

And AcknowledgedTime>= DateAdd(minute,-1,GetDate())

Questionario · Answer

you probably just have a normal advanced alert set up, I cannot think of a way to write into a file who and when acknowledged an alert without either having an alert action repeat all the time and keep writing to the file as there is no "trigger" for when an alert has been acknowledged.

you could however write an advanced sql alert for this case, you would have to contact your sql specialist for this.

qle · Answer

I was unable to duplicate this problem. What version of NPM do you have installed?