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NPM Reports are empty.

After installing v10.0, I notice that all of my canned and custom reports display no data. If I open any of those reports in Report Writer, they all show the correct data.

What could be wrong?

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Accepted answers

lchance

Here's something to try:

On the GENERAL tab in Report Writer - Uncheck "Group Historical data by days" -

It has something to do with the summarization of data - it was intended in hours, not days...

I had to open a few Support Tickets to get my reports back. I did not have all reports with 'no data' like you've mentioned but I did have numerous issues.

For most of my custom reports, I had to make any slight change to them and re-save (replace) them and then they started working. Very time consuming and painful...

All comments

lchance

Here's something to try:

On the GENERAL tab in Report Writer - Uncheck "Group Historical data by days" -

It has something to do with the summarization of data - it was intended in hours, not days...

I had to open a few Support Tickets to get my reports back. I did not have all reports with 'no data' like you've mentioned but I did have numerous issues.

For most of my custom reports, I had to make any slight change to them and re-save (replace) them and then they started working. Very time consuming and painful...

MarieB

Hi All--

Larry, thanks for the suggestion. I'm going to mark this for the PM to review.