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8.5 SSL site encryption.

I upgraded from 8.1 to 8.5. I discovered if you have the 'require secure channel (SSL)' checked on the 'Directory Security' tab in IIS the installer fails with an "Unable to write web configuration file" error. If you diasble it and run the config wizard again it installs without error. However, Now if you try to login using SSL you get error below.

I have a case open with support but wanted to know if anybody else who has upgraded to 8.5 is having problems with SSL encryption on the site as well? Or, if you did how did you fix it?

Orion must suport SSL encryption or it will be the end of its use in my organization. Too much sensitive information is contained within it to not allow SSL encryption.

Orion Website Error

An error has occurred with the Orion website.

Additional Information

System.Net.WebException: The operation has timed out   at System.Net.HttpWebRequest.GetResponse()   at ClassicSiteProxy.Login(HttpContext context, String username, String password)   at Login.DoLoginAction(String username, String password)   at Login.LoginButton_Click(Object sender, EventArgs e)   at System.Web.UI.WebControls.ImageButton.OnClick(ImageClickEventArgs e)   at System.Web.UI.WebControls.ImageButton.RaisePostBackEvent(String eventArgument)   at System.Web.UI.WebControls.ImageButton.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument)   at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)   at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData)   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

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Accepted answers

All comments

tdanner

8.5 has a known issue with SSL. We have it fixed in-house and are working on getting together a hotfix for it.

jkopko

I use SSL, and when I upgraded to 8.5, most of my site was broken. I could still get some of the pages, and while they were mostly functional, they didn't look right (the style was different from the rest of the Orion site). If I turned off SSL, the site worked fine.

So, I applied Hotfix 1, and now the site is completely broken. I can't get to any of Orion's web pages, and the application is completely unavailable. During the HF1 install, I got an error: "Unable to update web configuration file". Tried rebooting/reinstalling, and always get that error.

Now, when I try to acces the Orion site, I get the error below. I have a trouble ticket open since yesterday (#18303), but haven't heard anything from support.

Orion Website Error
An error has occurred with the Orion website.
Additional Information
System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Security.Authentication.AuthenticationException: The remote certificate is invalid according to the validation procedure.
   at System.Net.Security.SslState.StartSendAuthResetSignal(ProtocolToken message, AsyncProtocolRequest asyncRequest, Exception exception)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessReceivedBlob(Byte[] buffer, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReadFrame(Byte[] buffer, Int32 readBytes, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.CheckCompletionBeforeNextReceive(ProtocolToken message, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
   at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
   at System.Net.TlsStream.CallProcessAuthentication(Object state)
   at System.Threading.ExecutionContext.runTryCode(Object userData)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
   at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.PooledStream.Write(Byte[] buffer, Int32 offset, Int32 size)
   at System.Net.ConnectStream.WriteHeaders(Boolean async)
   --- End of inner exception stack trace ---
   at System.Net.HttpWebRequest.GetResponse()
   at ClassicSiteProxy.Login(HttpContext context, String username, String password)
   at Login.DoLoginAction(String username, String password)
   at Login.LoginButton_Click(Object sender, EventArgs e)
   at Login.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

rdeprez

I was also getting the unable to update configuration error. If you uncheck the 'require SSL' option in IIS under directory security you can run the configuration manager and hotfix without it throwing an error.

I was instructed to install the hotfix as well by support and get the same error now for all SSL pages. Although, since none of my SSL pages were working after the upgrade it didn't represent a change for me. I just get a different error message now.

I have a support ticket open for this at their highest severity but I haven't heard from them since Monday! Either they are stumped, too busy on other update problems, or both. However, I wish they would at least send a quick 'our dev team is working on the problem' update. At least Tim was nice enough to give me a heads up in the forum.

mark_wiggans

rdeprez-

What is your case number? I'll see if I can get an status update for you.

gbockelmann

I'm having the same problem.

Any word on when the hotfix will be available?

mark_wiggans

very soon. it's going through internal testing now- until then try the workaround.