Trouble with pulling serial number information.

ryandriftingfat

I'll start by saying I'm an extreme novice with Solarwinds.

I've been asked to pull serial number information for all our devices. I found this report, and was able to run it, however it does not pull the serial number information for our Brocade devices. Hardware Service Tags.OrionReport 

I used SNMP Walk to find an OID with the serial then I created a custom poller and assigned it to all my Brocade devices. However that leaves me with 3 distinct problems.

#1 Node sorting is now broken. All the Brocade devices appear as Unknown now instead of Brocade.

#2 The serial information is not shown when I open the node.

#3 The report above still does not show the serial numbers for Brocade devices and I don't see a field in Report Writer that would show that information.

Any suggestions?

jxchappell

Custom pollers to do the Make and Model and all the other goodies for the Node information page  and UnDP to do the serials

You have to do a combination of this when you have these needs