If anyone from Solarwinds is reading this, the only thing that is working is your call tree. It puts you on hold after you make a selection, and then hangs up on you. Even pressing 0 for an operator hangs up on you.
I had this happen on a Sunday a few months ago, I waited so long I ended up leaving three separate voicemails.
I could not even leave a voicemail. Cisco call manager said there was no attendant and would hang up on me. Pretty terrible customer support when you do your upgrades on the weekend and have 4 products with issues that I still can't get resolved.
Backups and restores assist and usually resolve any immediate pressure you have when you've got a system down caused by an upgrade.
Do you have anything you can restore from before the upgrade?
Hi Daniel,
Apologies for the inconvenience!
Thanks for alerting us to this issue.
I've passed the information over to our Support Org.
Be in touch shortly with an update.
Thank's Wendy. It is back up today and I am on the phone working the second of the 5 tickets resulting from things not working after the upgrade yesterday. Uggh.
When you have time, please share with us the upgrade particulars.
And for the rest of us about to travel down this path:
Glad to hear it's working again and it sounds like our support team reached out to you offline.
Please let us know if we can help with anything else!
