unable to downgrade from NPM 9.5 back to NPM9.1

We upgraded to NPM9.5 last week it had a lot of problems like
Application slow, System manager hangs, Report writer unable to generate larger reports.
We want to roll back to 9.1. but after installation of 9.1 the configuration wizard fails to complete and generates an error.

Rolling back to 1 week olb DB backup is not an option as i will loose 1 week SLA reporting.

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Donald_Francis

That sounds pretty rough you have to open a ticket with support on that one.

savell

I'm fairly certain that in order to roll-back to 9.1, that you will need to perform a database restore to the backup taken just before the 9.5 upgrade.

The configuration wizard for 9.1 will not have the logic to remove the database changes implemented as part of the 9.5 upgrade.

Dave.

MarieB

rajivbahl--

Are you able to run diagnostics on Orion? In order to expedite your support ticket, it would be great if you could do that.

Thanks,

Marie

ElDeeBee

Rajiv,

The error you are getting is due in large part to the fact that 9.5 updates the database and it is not backward compatible to the 9.1 installation.

To resolve this you need to restore a 9.1 version of the database first, then run the config wizard or move forward to 9.5 and resolve those issues outstanding.