Staff Information into Orion

Hello

I am new to Orion, just getting our system set up. There is one thing I would like to do but I'm not quite sure how to proceed. I would like to create basically a table for STAFF information. This would contain a field for a desktop email address, a cell phone email (for text messages) and a y/n field for On Call responsibilities.

Once this is created I could then use these variables in our alerts.

We are a small operation and when a staff person leaves or moves to another position in the company or department I do not want to go to 200+ alerts and change them individually.

Anyone know how to accomplish this?

Thanks

Karen Harbaugh

Systems Administrator

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brian.austin

I do this through distribution lists on my mailserver. I create the dist-list in Active Directory and move techs in/out as needed. I also have different sets of them to use in different alerts.

This allows less Solarwinds changes and keeps the information with the user's domain account, since adding and removing users would be done through AD anyway.

KLH456

Thanks for the response. Unfortunately we run Lotus Notes right now as our mail system.

How can Solarwinds use the information from Active Directory?

brian.austin

Thanks for the response. Unfortunately we run Lotus Notes right now as our mail system.
How can Solarwinds use the information from Active Directory?

It shouldn't matter what the mail system is as long as it supports distribution lists at the domain level.

In our case, alerts are sent to alerts@ourdomain.com. The "alerts" e-mail address is a distribution list that sends to various techs, engineers, whatever, that we update as needed. We don't change Solarwinds at all but merely adjust the AD distribution groups (which tie to Exchange) instead.

If we need separate types of alerts (usually based on severity of the outage or who is getting affected), we just create a different distribution list or nest one inside another. For instance, if a particularly important link is down, we might send to redalerts@ourdomain.com and inside that dist-list is alerts@ourdomain.com as well as select managers or customer service people.

KLH456

This is great information. I don't believe our mil system supports distribution lists at the domain level. We have no control over our Notes server it is all done through Corporate. We are moving to Exchange but it is going to be at least another six months before that happens. I will look into it further on the Notes side but I don't think I can do it the way it is set up now.

Bummer. I was hoping there was some way to set this up through Solarwinds.

Thanks.