Orion Website Error

I have two questions. The first is that when I click on one of my disc volumes for a server I get the following:

Orion Website Error

An error has occurred with the Orion website.

Additional Information

System.NullReferenceException: Object reference not set to an instance of an object.   at EWWeekGrid.OnLoad(EventArgs e)   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint,

 Boolean includeStagesAfterAsyncPoint)

I recently transfered my Orion DB from the local SQL instance to a SQL server.

The server is running Windows Server 2008 64bit and SQL Server 2008 Standard.

All other features in Orion work fine.  In fact it runs MUCH faster than it did with SQL 2005 Express.

So my first question is how do I resolve this???  This happens for all of my disc volumes.  All other detail

charts seem to work fine.

My second question relates to an issue I created attempting to resolve the above.  I attempted to edit the

resources for the server in question.  I unchecked the two HDs that I monitor and then attempted to

re-add them to see if that would solve the problem.  It did not, but in the process I have now lost all of

my historical data.  If I attempt to view the drives from the Orion Server console and not the web site

I can see the drive sizes being plotted going forward, but none of the historical data is there.  Is there any way

to reassociate that information?

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Accepted answers

Yann

Hi,

1) Volume View Error

As per this function error: EWWeekGrid.OnLoad(EventArgs e)

It could be due to an Energy Wise resource on the Volume Details view.

Go to Admin > Manage Views. Copy the Volume Details view.

Edit the copy of the view. Remove the Energy Wise resources (if there are some like I suppose...) and preview the view. You can change the Volume ID in the URL to test few volumes.

Try find out which resource is the root cause of the issue and then delete it from the default view. If you need the culprit resource to be displayed on the default view, open a support ticket and provide diagnostics.

Let me know if that helps for this issue.

2) Merge Volumes stats

If the database maintenance did not delete yet the old statistics, it should be possible.

What you only need to do is to update the VolumeID of the orphaned statistics to the new VolumeID created when you re-added the volume. It has to be done in the following tables: VolumeUsage_Detail/Hourly/Daily .

We do not recommend/support editing the database directly, so do it at your own risk. Back up your database first!

HTH,

Yann

All comments

Yann

Hi,

1) Volume View Error

As per this function error: EWWeekGrid.OnLoad(EventArgs e)

It could be due to an Energy Wise resource on the Volume Details view.

Go to Admin > Manage Views. Copy the Volume Details view.

Edit the copy of the view. Remove the Energy Wise resources (if there are some like I suppose...) and preview the view. You can change the Volume ID in the URL to test few volumes.

Let me know if that helps for this issue.

2) Merge Volumes stats

If the database maintenance did not delete yet the old statistics, it should be possible.

We do not recommend/support editing the database directly, so do it at your own risk. Back up your database first!

HTH,

Yann

SeaDave

Removing the Energy Wise views solved the problem. How did those get in there? Is there some way to enable those? Perhaps only newer hardware supports those calls.

My SQL is not up to par to perform the tasks you recommend. It seems to me that there should be in a built in/easier way to do this. The ability to easily disassociate months/years of data from a resource is one of the major shortcomings of Orion in my opinion.

duckstardeluxe

I removed the EnergyWise views in the Volume Details and it solved the problem as well.

bshopp

Regarding the ability to disassociate months/years of data, can you explain that further. Are you desiring to archive off these details or move them from one item to another, for example you upgrade a device to new hardware and don't want to loose those historical stats? Can you elaborate on this item further.

bshopp

For those of you that have seen this error occur, did you add the EnergyWise resource yourself manually or did it show up there automatically on upgrade to 9.5?

SeaDave

Regarding this question. With older versions of Orion I had one case where I had a firewall that Orion kept detecting new interfaces on. Something to do with serial IDs??? I've never understood why Orion doesn't use the combination of an IP and MAC to create a stable identifier for interface data. I guess IPs can change. Anyway my current issue is that if I have a interface and I'm having problems with it such as I did in this case, if I disable monitoring that interface, re-discover it, and then select to monitor it (either from the console or via the browser) I loose ALL historical data collected for that interface. After re-discovery it starts at square one. That sucks to say the least. I don't have the raw SQL skills to perform the earlier steps suggested. I would like Orion to search the DB when an interface is assigned and if it finds historical data for the same interface, it prompts you for the option to merge or use that data going forward or to start with a clean slate. Hope that makes sense.

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