Unable to connect to agent

Question

Hey everybody,

first of all i'm new in Solarwinds and my knowledge isn't the best.

In our infrastructure we have 2 servers where the connection to the installed agent isn't possible.

After a short research what happen, i found this warning message in the windows event-log.

"SolarWinds Agent with Device ID [...] was disconnected from [...].

A manuell restart of the agent service couldn't fix the problem. The last thing i want to do, is to reinstall the agent.

Maybe someone had the same problem and have a solution for me.

Greetings

Andi

FormerMember · Accepted Answer

Thank you @sreenathmp for your possible help.

The problem was a firewallchange, where the rule for port 17790 was forgotten to copy.

At the first moment nobody was thinking that the firewall could block us the connection, because it worked before