Alerting for High CPU and Memory Utilization with Top 10 Processes: not listing processes

matta785

Hi all,

Needing to see if there's something i should do differently to make it list the processes show in the alert more consistently? They display about one out of every 10 alerts. I tried increasing the time between the email from 4 min to 8 min and doesn't seem to really help. Below is the config. Anyone who may be willing to share their setup would be much appreciated!

Name of alert:

 

TEST High CPU Utilization with Top 10 Processes

Description of alert:

This alert reports the percentage of CPU usage for servers which exceed an acceptable threshold. It also shows the top ten processes running to help you troubleshoot as to why this alert was triggered.

Type of Property to monitor

Node

Enabled(On/Off):

ON

Evaluation Frequency of alert:

Every 5 minutes

Severity of alert:

Critical

Alert Custom Properties: (1)

ResponsibleTeam:

Alert owner (user who created this alert):

domain\userid

Alert Limitation Category

No Limitation

 

Trigger Condition:

 

The actual trigger condition:
All child conditions must be satisfied (AND)
Node - CPU Load - is greater than or equal to - 95
Node - IsServer - is equal to - 1
Nodes Custom Properties - group_name- is equal to - 1

 

Reset Condition:

 

When the trigger condition is no longer true

 

Time of Day schedule:

 

Alert is always enabled

 

Trigger Action:

 

Escalation Level 1

1.

 

 Copy of Execute program : APM\SolarWinds.APM.RealTimeProcessPoller.exe -n=${NodeID} -alert=${N=Alerting;M=AlertDefID} -alertId=${N=Alerting;M=AlertID}

 

Escalation Level 2

1.

 

 Copy of Send an Email/Page (CPU load on ${Caption} is currently ${CPULoad})

 

 

Reset Action:

 

1.

 

 CPU performance reset

 

sum_giais

Have you tried going to the node details view and manually launching the real-time process explorer? Just a thought, but it could be a permissions issue.