Orion NPM 9.1 ESX monitoring

MathieuJM

Hi,

We are using for demo Orion NPM9.1 and in particular the features for ESX server.

We have 3 ESX v3.0.2 and some problems:

- one of our ESX node page return a error while the two other display correctly. The error is:

Orion Website Error

An error has occurred with the Orion website.

Additional Information

System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: Divide by zero error encountered. (Fault Detail is equal to An ExceptionDetail, likely created by IncludeExceptionDetailInFaults=true, whose value is:
System.Data.SqlClient.SqlException: Divide by zero error encountered.
 at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
 at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)
 at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
 at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
 at System.Data.SqlClient.SqlDataReader.HasMoreRows()
 at System.Data.SqlClient.SqlDataReader.ReadInternal(Boolean setTimeout)
 at System.Data.SqlClient.SqlDataReader.Read()
 at SolarWinds.NPM.Common.Models.Collection`2.FillCollection[CollectionType,ParamsType](CreateElementWithParams`1 createFunctionWithParams, CreateElement createFunction, String comman...).

For the two valid ESX page, i don't see the correct list of Virtual Machines:

one host display nothing and the second display only 2 guest instead of the 9 Virtual Machines.

The free tool VM Monitor display the correct information for the 3 ESX server.

Have you any idea about these problems ?

Cheers

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FormerMember

First, make sure you have installed SP1. That should resolve the problem of only showing two guests instead of all nine.

The 'divide by zero' error occurs on ESX servers where there are no running VM's on the server. This issue is targeted to the next service pack.

MathieuJM

I have download and apply the SP1 but i have a screen with:

Evaluation version
License check failed

Is there a way to apply the SP1 to an evaluation product ?

Now the polling engine is stopped.

When i try to open the System Manager i received these message:

The polling engine on xx.xx.xx.xx is stopped.
Should i send a request to start the Polling Service.

A request was made to start the Polling Service on server xx.Xx.xx.xx.

Cannot connect to serverName

FormerMember

You need a different version of the SP for evaluations. The eval version is: ftp://ftp.solarwinds.net/Orion/ServicePack/Orion9.1-SP1-Eval.zip

MathieuJM

Thank you, i have download and install this SP and reboot the server. But there are still some issue with the vmware nodes.

On the 3 nodes pages one send:

Orion Website Error

An error has occurred with the Orion website.

Additional Information

System.ServiceModel.Dispatcher.NetDispatcherFaultException: The formatter threw an exception while trying to deserialize the message: There was an error while trying to deserialize parameter schemas.solarwinds.com/.../NPM:GetVirtualMachinesWithOptionsResult. The InnerException message was 'There was an error deserializing the object . The value 'PoweredOff' cannot be parsed as the type 'Boolean'.'.  Please see InnerException for more details. ---> System.Runtime.Serialization.SerializationException: There was an error deserializing the object . The value 'PoweredOff' cannot be parsed as the type 'Boolean'. ---> System.Xml.XmlException: The value 'PoweredOff' cannot be parsed as the type 'Boolean'. ---> System.FormatException: The string 'PoweredOff' is not a valid Boolean value.   at System.Xml.XmlConvert.ToBoolean(String s)   at System.Xml.XmlConverter.ToBoolean(String value)   --- End of inner exception stack trace ---   at System.Xml.XmlConverter.ToBoolean(String value)   at System.Xml.XmlConverter.ToBoolean(Byte[] buffer, Int32 offset, Int32 count)   at System.Xml.ValueHandle.ToBoolean()   at System.Xml.XmlBaseReader.ReadContentAsBoolean()   at System.Xml.XmlDictionaryReader.ReadElementContentAsBoolean()   at System.Xml.XmlBinaryReader.ReadElementContentAsBoolean()   at ReadVirtualMachineFromXml(XmlReaderDelegator , XmlObjectSerializerReadContext , XmlDictionaryString[] , XmlDictionaryString[] )   at System.Runtime.Serialization.ClassDataContract.ReadXmlValue(XmlReaderDelegator xmlReader, XmlObjectSerializerReadContext context)   at System.Runtime.Serialization.XmlObjectSerializerReadContext.ReadDataContractValue(DataContract dataContract, XmlReaderDelegator reader)   at System.Runtime.Serialization.XmlObjectSerializerReadContextComplex.InternalDeserializeInSharedTypeMode(XmlReaderDelegator xmlReader, Int32 declaredTypeID, Type declaredType, String name, String ns)   at System.Runtime.Serialization.XmlObjectSerializerReadContextComplex.InternalDeserialize(XmlReaderDelegator xmlReader, Int32 declaredTypeID, RuntimeTypeHandle declaredTypeHandle, String name, String ns)   at ReadKeyValuePairOfguidVirtualMachineIyL_SepEtFromXml(XmlReaderDelegator , XmlObjectSerializerReadContext , XmlDictionaryString[] , XmlDictionaryString[] )   at System.Runtime.Serialization.ClassDataContract.ReadXmlValue(XmlReaderDelegator xmlReader, XmlObjectSerializerReadContext context)   at System.Runtime.Serialization.XmlObjectSerializerReadContext.ReadDataContractValue(DataContract dataContract, XmlReaderDelegator reader)   at System.Runtime.Serialization.XmlObjectSerializerReadContextComplex.InternalDeserializeInSharedTypeMode(XmlReaderDelegator xmlReader, Int32 declaredTypeID, Type declaredType, String name, String ns)   at System.Runtime.Serialization.XmlObjectSerializerReadContextComplex.InternalDeserialize(XmlReaderDelegator xmlReader, Int32 declaredTypeID, RuntimeTypeHandle declaredTypeHandle, String name, String ns)   at ReadArrayOfKeyValuePairOfguidVirtualMachineIyL_SepEtFromXml(XmlReaderDelegator , XmlObjectSerializerReadContext , XmlDictionaryString , XmlDictionaryString , CollectionDataContract )   at System.Runtime.Serialization.CollectionDataContract.ReadXmlValue(XmlReaderDelegator xmlReader, XmlObjectSerializerReadContext context)   at System.Runtime.Serialization.XmlObjectSerializerReadContext.ReadDataContractValue(DataContract dataContract, XmlReaderDelegator reader)   at System.Runtime.Serialization.XmlObjectSerializerReadContextComplex.InternalDeserializeInSharedTypeMode(XmlReaderDelegator xmlReader, Int32 declaredTypeID, Type declaredType, String name, String ns)   at System.Runtime.Serialization.XmlObjectSerializerReadContextComplex.InternalDeserialize(XmlReaderDelegator xmlReader, Type declaredType, String name, String ns)   at System.Runtime.Serialization.XmlObjectSerializerReadContext.ReadSerializationInfo(XmlReaderDelegator xmlReader, Type type)   at ReadArrayOfKeyValueOfguidVirtualMachineIyL_SepEtFromXml(XmlReaderDelegator , XmlObjectSerializerReadContext , XmlDictionaryString[] , XmlDictionaryString[] )   at System.Runtime.Serialization.ClassDataContract.ReadXmlValue(XmlReaderDelegator xmlReader, XmlObjectSerializerReadContext context)   at System.Runtime.Serialization.XmlObjectSerializerReadContext.ReadDataContractValue(DataContract dataContract, XmlReaderDelegator reader)   at System.Runtime.Serialization.XmlObjectSerializerReadContextComplex.InternalDeserializeInSharedTypeMode(XmlReaderDelegator xmlReader, Int32 declaredTypeID, Type declaredType, String name, String ns)   at System.Runtime.Serialization.XmlObjectSerializerReadContextComplex.InternalDeserialize(XmlReaderDelegator xmlReader, Int32 declaredTypeID, RuntimeTypeHandle declaredTypeHandle, String name, String ns)   at ReadVirtualMachinesFromXml(XmlReaderDelegator , XmlObjectSerializerReadContext , XmlDictionaryString[] , XmlDictionaryString[] )   at System.Runtime.Serialization.ClassDataContract.ReadXmlValue(XmlReaderDelegator xmlReader, XmlObjectSerializerReadContext context)   at System.Runtime.Serialization.XmlObjectSerializerReadContext.ReadDataContractValue(DataContract dataContract, XmlReaderDelegator reader)   at System.Runtime.Serialization.XmlObjectSerializerReadContextComplex.InternalDeserializeInSharedTypeMode(XmlReaderDelegator xmlReader, Int32 declaredTypeID, Type declaredType, String name, String ns)   at System.Runtime.Serialization.XmlObjectSerializerReadContextComplex.InternalDeserialize(XmlReaderDelegator xmlReader, Type declaredType, String name, String ns)   at System.Runtime.Serialization.NetDataContractSerializer.InternalReadObject(XmlReaderDelegator xmlReader, Boolean verifyObjectName)   at System.Runtime.Serialization.XmlObjectSerializer.ReadObjectHandleExceptions(XmlReaderDelegator reader, Boolean verifyObjectName)   --- End of inner exception stack trace ---   at System.Runtime.Serialization.XmlObjectSerializer.ReadObjectHandleExceptions(XmlReaderDelegator reader, Boolean verifyObjectName)   at System.Runtime.Serialization.NetDataContractSerializer.ReadObject(XmlDictionaryReader reader, Boolean verifyObjectName)   at System.ServiceModel.Dispatcher.DataContractSerializerOperationFormatter.DeserializeParameterPart(XmlDictionaryReader reader, PartInfo part, Boolean isRequest)   --- End of inner exception stack trace ---Server stack trace:    at System.ServiceModel.Dispatcher.DataContractSerializerOperationFormatter.DeserializeParameterPart(XmlDictionaryReader reader, PartInfo part, Boolean isRequest)   at System.ServiceModel.Dispatcher.DataContractSerializerOperationFormatter.DeserializeParameter(XmlDictionaryReader reader, PartInfo part, Boolean isRequest)   at System.ServiceModel.Dispatcher.DataContractSerializerOperationFormatter.DeserializeBody(XmlDictionaryReader reader, MessageVersion version, String action, MessageDescription messageDescription, Object[] parameters, Boolean isRequest)   at System.ServiceModel.Dispatcher.OperationFormatter.DeserializeBodyContents(Message message, Object[] parameters, Boolean isRequest)   at System.ServiceModel.Dispatcher.OperationFormatter.DeserializeReply(Message message, Object[] parameters)   at System.ServiceModel.Dispatcher.ProxyOperationRuntime.AfterReply(ProxyRpc& rpc)   at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs)   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)Exception rethrown at [0]:    at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)   at SolarWinds.NPM.Common.INPMBusinessLayer.GetVirtualMachinesWithOptions(Int32 hostNodeId, Boolean includeIps, Boolean includeMacAddresses)   at SolarWinds.NPM.Common.NPMBusinessLayerProxy.GetVirtualMachinesWithOptions(Int32 hostNodeId, Boolean includeIps, Boolean includeMacAddresses) in C:\Source\OrionNPM\DEV\Release\Orion\Core\9.1\Src\Lib\SolarWinds.NPM.Common\Proxy\ESXVMWareProxy.cs:line 19   at Orion_NetPerfMon_Resources_VMWare_ListOfVMs.LoadData()   at Orion_NetPerfMon_Resources_VMWare_ListOfVMs.Page_Load(Object sender, EventArgs e)   at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)   at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e)   at System.Web.UI.Control.OnLoad(EventArgs e)   at SolarWinds.Orion.NPM.Web.UI.VMWareESXResource.OnLoad(EventArgs e) in C:\Source\OrionNPM\DEV\Release\Orion\Core\9.1\Src\Lib\NetPerfMonWeb\UI\VMWareESXResource.cs:line 36   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Control.LoadRecursive()   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

The second send

Orion Website ErrorAn error has occurred with the Orion website.Additional InformationSystem.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: Divide by zero error encountered. (Fault Detail is equal to An ExceptionDetail, likely created by IncludeExceptionDetailInFaults=true, whose value is:System.Data.SqlClient.SqlException: Divide by zero error encountered.   at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)   at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)   at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)   at System.Data.SqlClient.SqlDataReader.HasMoreRows()   at System.Data.SqlClient.SqlDataReader.ReadInternal(Boolean setTimeout)   at System.Data.SqlClient.SqlDataReader.Read()   at SolarWinds.NPM.Common.Models.Collection`2.FillCollection[CollectionType,ParamsType](CreateElementWithParams`1 createFunctionWithParams, CreateElement createFunction, String comman...).

And the third send the good page but i don't see any Virtual machine.

ruger338

I have Orion NPM 9.1.0 SP2 and I do not get the panel List of Virtual Machines for my ESX server once the node is added. I don't see a Chart for virtual machines in the Select a Chart (I'm assuming one should be there) edit drop-down list. Also, I don't see any 'virtual machine' resources in the GUI either, thinking that the problem might possibly have been a Web rendering 'feature'.

Thanks.