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Login Screen Instead of Chart after PDF Export

bharris1

We have a dashboard that shows charts and graphs of our infrastructure. There is a request to export the screen to a PDF to be sent with update reports. We are having an issue where any resource that is linking Solarwinds charts is not carrying over the credentials of the logged in user. For example, when you view the dashboard on a browser it will show a chart of the CPU usage of device X. When we export the PDF, we get a login screen with an "Enable Cookies" message instead of the chart. Is there something that needs to be changed with the URL of the resource so it will display correctly?

Thanks!

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Accepted answers

rob.hock

Likely there is an access / impersonation issue with the scheduler. The new scheduler in 10.7 should fix this by default.

All comments

rob.hock

Is this with the web-based report scheduler introduced in 10.7?

bharris1

No, this is just a summary view with Custom HTML resources that have iframe links back to a interface chart of some of our switches and CPU load charts on some of our main systems. This is on the PDF that is generated after we click the "Export to PDF" on the upper right of the page. We are still on 10.6.1.

rob.hock

Likely there is an access / impersonation issue with the scheduler. The new scheduler in 10.7 should fix this by default.

bharris1

Thanks rob.hock!