Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials
Store

Unknown Devices

How can I correct an unknown device?

For example; I have 25 Cisco switches in my network. 15 have been correctly been identified, the remaining 10 servers remain unknown. How can I discovery the last 10 devices.

Dale B

Find more posts tagged with

Accepted answers

mesverrum

Unknown means that solarwinds was not able to use the given SNMP creds to access the switches. There may be ACL's or who knows what else jamming you up but you need to get that sorted out. Once you do then just run a discovery against those ip addresses and solarwinds will update them to use SNMP for status instead of just pinging them and it will fix all the unknown bits.

All comments

mesverrum

dwbinkl

I went into edit the polling method and changed it from icmp only to snmp. The info coming back is much much better. Thanks

sonis718

if you test the credentials and they work, then you need to enable those snmp strings on the switches or have the network team do it for you.

this should help.

or you can always...

Format C:\