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7 alert emails, only one reset email

Hi there,

I've got four separate alerts created for varying high WAN link response times. This morning I got emails alerting me that 7 sites had high response times, as was expected.

However, when the issue was solved, I only got one email specific to one site, not the other 6. 2 of the four alerts had triggered. All the alerts are the same, with the exception of my custom field of RespTimeThresh and Response Time.

My question...

How come I didn't get 7 resets for 7 alerts?

Trigger:

Reset:

Thanks for any help!

Dan

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Accepted answers

netlogix

hmm... maybe the smtp server was busy?

to verify if Orion tried to send it, run this from SQL:

SELECT TOP 1000 *

FROM [AlertLog]

where ActionType = 'EMail'

order by LogDateTime desc

and see if you find any info.

All comments

netlogix

Do you have the email action set to repeat in the escalations tab?

Mr._Wick

No, it's really pretty vanilla. The alerts were gone and reset, but I was only notified for the one site.

netlogix

hmm... maybe the smtp server was busy?

to verify if Orion tried to send it, run this from SQL:

SELECT TOP 1000 *

FROM [AlertLog]

where ActionType = 'EMail'

order by LogDateTime desc

and see if you find any info.

Mr._Wick

Netlogix,

That showed exactly what happened. For some reason 6 of the seven resets got the following message:

"Failed - Was unable to send email message. The transport failed to connect to the server."

It's just strange that of all the times I've had dozens of alerts trigger at the same time or reset at the same time, this is the only time I can recall this happening.

Thank you for helping see what's what!

Dan

cahunt

Very nice Report. I set it up and instantly am able to see any FAILED instance of an email with the reason.