Please allow attatchements to support tickets

FormerMember

Most support requests I open, I immediatly want to send you an attatchment to show the problem.  With my other vendors this is a standard capability, why not SolarWinds?  Why do I have to wait for a response email from you before I can send you a screenshot?

Please allow attatchments.

Mindy

Thanks for the suggestion.  I'll see if we can add attachments to the create a support ticket form. 

If you have a diagnostic file you want to include, you can include in the description field a note that you'll be uploading the diagnostics to leapfile.  Please include the case number in the subject line once you post the diagnostics on leapfile.