Hi,
Has anyone faced this kind of issues earlier, where you are able to add Azure Cloud Account successfully in one SolarWinds instance whereas when you try to add the same cloud account in production instance it does not work. Giving below error.
When checked logs then it gives credentials error. I found below article but that do not seems to be applicable as we are able to successfully add same cloud account in dev instance. Do we know what ports, network permissions do we need or how do we resolve this issues. Not getting enough help from support.
Attached below snapshot. Below are the logs.
https://support.solarwinds.com/SuccessCenter/s/article/Test-Connection-Fails-When-You-Are-Adding-a-Cloud-Account?language=en_US
2020-10-16 00:58:54,502 [STP SmartThreadPool Thread #0] ERROR SolarWinds.CloudMonitoring.Jobs.AzureTestConnectionJob - Azure credential test failed with error: An error occurred while sending the request.
2020-10-16 00:58:54,502 [STP SmartThreadPool Thread #0] DEBUG SolarWinds.CloudMonitoring.Jobs.OneTimeJobExecutor`2 - Result serialized. Stream length 384
2020-10-16 00:58:54,502 [STP SmartThreadPool Thread #0] DEBUG SolarWinds.JobEngine.WorkerProcess.JobMonitor - Stop tracking job ff6f2488-6556-4b1c-ac15-6726008fe44b
2020-10-16 00:58:54,502 [STP SmartThreadPool Thread #0] DEBUG SolarWinds.JobEngine.WorkerProcess.AgentDispatcher - } ExecuteJob exited
2020-10-16 00:58:55,192 [7] DEBUG SolarWinds.JobEngine.WorkerProcess.WorkerExecutionEngine - { GetJobResult entered
2020-10-16 00:58:55,192 [7] DEBUG SolarWinds.JobEngine.WorkerProcess.WorkerExecutionEngine - } GetJobResult exited
2020-10-16 00:58:55,192 [7] DEBUG SolarWinds.JobEngine.WorkerProcess.WorkerExecutionEngine - { CleanupJobResults entered
2020-10-16 00:58:55,192 [7] DEBUG SolarWinds.JobEngine.WorkerProcess.WorkerExecutionEngine - } CleanupJobResults exited
2020-10-16 00:59:00,881 [5] DEBUG SolarWinds.JobEngine.WorkerProcess.WorkerExecutionEngine - { SubmitJob entered
2020-10-16 00:59:00,881 [5] DEBUG SolarWinds.JobEngine.WorkerProcess.WorkerExecutionEngine - Submitting job 5d68d25c-db3b-4538-a6f8-3bb275aec6d4
2020-10-16 00:59:00,881 [5] DEBUG SolarWinds.JobEngine.WorkerProcess.WorkerExecutionEngine - } SubmitJob exited
2020-10-16 00:59:00,881 [QueueMonitoringManager] DEBUG SolarWinds.JobEngine.WorkerProcess.WorkerExecutionEngine - { OnJobAvailable entered
2020-10-16 00:59:00,881 [QueueMonitoringManager] DEBUG SolarWinds.JobEngine.WorkerProcess.LocalJobFactory - { CreateJob entered
2020-10-16 00:59:00,881 [QueueMonitoringManager] DEBUG SolarWinds.JobEngine.WorkerProcess.RemoteJobFactory - { CreateJob entered
2020-10-16 00:59:00,881 [QueueMonitoringManager] DEBUG SolarWinds.JobEngine.WorkerProcess.RemoteJobFactory - } CreateJob exited
2020-10-16 00:59:00,881 [QueueMonitoringManager] DEBUG SolarWinds.JobEngine.WorkerProcess.LocalJobFactory - } CreateJob exited
2020-10-16 00:59:00,881 [QueueMonitoringManager] DEBUG SolarWinds.JobEngine.WorkerProcess.WorkerExecutionEngine - } OnJobAvailable exited
2020-10-16 00:59:00,881 [STP SmartThreadPool Thread #0] DEBUG SolarWinds.JobEngine.WorkerProcess.JobMonitor - Start tracking job 5d68d25c-db3b-4538-a6f8-3bb275aec6d4
2020-10-16 00:59:00,881 [STP SmartThreadPool Thread #0] DEBUG SolarWinds.JobEngine.WorkerProcess.AgentDispatcher - { ExecuteJob entered
2020-10-16 00:59:00,944 [STP SmartThreadPool Thread #0] ERROR SolarWinds.CloudMonitoring.Jobs.AzureTestConnectionJob - Azure credential test failed with error: An error occurred while sending the request.
@aLTeReGo @KMSigma.SWI @jason.carrier
