Today, our APM module stop working. I get the "There was no response from the APM Service Engine located at "SAT-MONITOR:17777". " I've seen a couple of other people that have had a similar issue but so far the only solution I found referring to incorrect engineID was not our problem. So I'm turning to the broader community to see if I can get some help.
Here are the event logs I'm seeing, synopsis below.
Under System Event Log
EventType clr20r3, P1 solarwinds.businesslayerhost.exe, P2 9.5.1.90, P3 4b1d878b, P4 mscorlib, P5 2.0.0.0, P6 492b834a, P7 41b0, P8 27, P9 system.data.sqlclient.sql, P10 NIL.
For more information, see Help and Support Center at go.microsoft.com/.../events.asp.
Under Application EL
Timeout (30000 milliseconds) waiting for a transaction response from the OrionModuleEngine service.
For more information, see Help and Support Center at go.microsoft.com/.../events.asp.
No errors under solar winds event log, only a warning (but I don't think this would keep the APM mod from not running):
ailed to register performance counters.
System.InvalidOperationException: Category does not exist.
at System.Diagnostics.PerformanceCounterLib.CounterExists(String machine, String category, String counter)
at System.Diagnostics.PerformanceCounterCategory.CounterExists(String counterName, String categoryName, String machineName)
at System.Diagnostics.PerformanceCounterCategory.CounterExists(String counterName, String categoryName)
at SolarWinds.Orion.Common.SWPerfMonCounters.CreateCounters()
at SolarWinds.Orion.IpSla.Common.PerformanceCounter..cctor()
For more information, see Help and Support Center at
I've performed all of the normal Items from rebooting the server to restarting the service (multiple times) but am still am having the issue. No updates where being performed on this server of any kind. I was in the middle of creating a custom APM templates, went to a meeting and BAM it was down when I got back. I'm sure it's because it knows I'm in the middle of adding about 50 servers (most of which will need a custom APM mod + alert ) and the deadline is fast approaching. I've already run the diagnostics and uploaded them (case # 226718).
Any help would be greatly appreciated, as said above this couldn't have happen at a worse time as I'm in the middle of getting APM updated for a datacenter transition.
