"Find Processes, Services, and Performance Counters" - "Access is Denied"

jboomer72

When I use the "Find Processes, Services, and Performance Counters" link from the APM Settings page to create a new Performance Monitor template, I get an "Access is Denied" pop-up error when it attempts to list the available counters on the target server.

To verify permissions I ran PerfMon from my local machine using the same credentials that SolarWinds uses, and connecting remotely through PerfMon to the same server I'm trying to reach through the SolarWinds, and everything works fine.  I also verified that there are no limitations on my account in the SolarWinds "Manage Users" screen.

Has anybody else run into this?  I'll open a case with support if needed, but I wanted to post it here first.  Thanks guys.

sean.martinez

For WMI Permissions, only a credential that has administrator rights on the target server has the necessary permissions to access the target server’s WMI services. Make sure that the username and password you are using belongs to an administrator on the target server.
If the administrator credential is a domain member, be sure to specify both the user name and the domain in the standard Microsoft syntax. For example: DOMAIN\Administrator.

 

I recommend you take a look at the WMI Troubleshooting guide to verify that you have the correct Permissions:

WMI Troubleshooting for Orion APM