Advanced Alert - Trigger Actions

Hello,

I would like to add a Trigger Action on an advanced alert.

In fact, I would like to execute a program, a Trace Route and that doesn't work.

My command line is :

C:\WINDOWS\system32\tracert.exe -d ${NodeName} > C:\${Year}${MM}${DD}${HH}${Minute}-${NodeName}.TXT

I make a test :

22/11/2007 16:42:44: Initiating test for alert Trace Route - When a WanRouter goes Down.
22/11/2007 16:42:44: Retrieved 1 actions for alert Trace Route - When a WanRouter goes Down.
22/11/2007 16:42:44: Preparing action type ExecuteProgram to test alert Trace Route - When a WanRouter goes Down.
22/11/2007 16:42:44: Alert Trace Route - When a WanRouter goes Down: Failed - Exception Detail - File not found. "C:\WINDOWS\system32\tracert.exe -d mywanroutertest.resource.mycompany.com > C:\200711220442-mywanroutertest.resource.mycompany.com.TXT"
22/11/2007 16:42:44: Action type ExecuteProgram for alert Trace Route - When a WanRouter goes Down failed to complete successfully.
22/11/2007 16:42:44: Completed action type ExecuteProgram for alert Trace Route - When a WanRouter goes Down.
22/11/2007 16:42:44: Completed test for alert Trace Route - When a WanRouter goes Down.

Ok, there is a problem, so I add double quote " " ...

"C:\WINDOWS\system32\tracert.exe" -d ${NodeName} > C:\${Year}${MM}${DD}${HH}${Minute}-${NodeName}.TXT

I make another test...

22/11/2007 16:45:45: Initiating test for alert Trace Route - When a WanRouter goes Down.
22/11/2007 16:45:45: Retrieved 1 actions for alert Trace Route - When a WanRouter goes Down.
22/11/2007 16:45:45: Preparing action type ExecuteProgram to test alert Trace Route - When a WanRouter goes Down.
22/11/2007 16:45:45: Alert Trace Route - When a WanRouter goes Down: Success - "C:\WINDOWS\system32\tracert.exe" -d myrouter.resource.mycompany.com > C:\200711220445-myrouter.resource.mycompany.com.TXT
22/11/2007 16:45:45: Action type ExecuteProgram for alert Trace Route - When a WanRouter goes Down completed successfully.
22/11/2007 16:45:45: Completed action type ExecuteProgram for alert Trace Route - When a WanRouter goes Down.
22/11/2007 16:45:45: Completed test for alert Trace Route - When a WanRouter goes Down.

But nothing appear on C:\ (

Why ?

Thanks for your attention.

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FormerMember

We are aware of this problem, and will fix it in a future release. Until then, here's the workaround

Execute External Program has a problem: if the command does not start with a double quote character ("), then the engine will wrap the whole thing, parameters and all, in double quotes before executing it. To prevent this, make sure that the program name is wrapped in double quotes even if it doesn't need it.

Wrong: C:\foo\bar.exe -option ${Variable}

Right: "C:\foo\bar.exe" -option ${Variable}

Geolem

Thanks for your answer.

But, I have allready try with this command :

"C:\WINDOWS\system32\tracert.exe" -d ${NodeName} > C:\${Year}${MM}${DD}${HH}${Minute}-${NodeName}.TXT

(with double quote) and it's the same.

I have tried with another program (without a ">"), only as your recommand me :

"C:\NetMon\Orion\TraceRouteOneWanRouter.bat" ${NodeName}

The batch work well in a command prompt but with Orion, nothing append... What's wrong ?

I tried with a stupid batch to write one file at c:\ with & without doublequote and with & without parameters, it's the same, that doesn't work.

(with double quote)
23/11/2007 10:14:46: Alert Test WanRouter goes Down: Success - "C:\NetMon\Orion\TraceRouteOneWanRouter.bat"
23/11/2007 10:14:46: Action type ExecuteProgram for alert Test WanRouter goes Down completed successfully.

(without double quote)
23/11/2007 10:15:32: Alert Test WanRouter goes Down: Success - C:\NetMon\Orion\TraceRouteOneWanRouter.bat
23/11/2007 10:15:32: Action type ExecuteProgram for alert Test WanRouter goes Down completed successfully.

Pragmatic

dclecompte,

We are having the same issue but we find that the alert trigger will randomly work. We are in fact wrapping the program name in double quotes.

We find that in testing it will work about 25% of the time.

We are using version 8.5.

Any Advice?

FormerMember

We should have a fix for this issue out very shortly.

Geolem

Thanks.

I hope we can have this fix very quickly.