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Alert trigger actions not performed -- [AlertCheckingThread] WARN Error - Exception in ExecuteTriggerActions

With Orion Core 2010.1.0 SP 1, NPM 10.0.0 SP 1...

I've defined an alert with a trigger action in the Advanced Alert Manager. The alert is generated but the trigger action is not performed. The trigger test button does perform the action though.

The swAlert.log file is full of this:

2011-05-26 10:21:49,913 [AlertCheckingThread] WARN Error - Exception in ExecuteTriggerActions -
System.MissingMethodException: Method not found: 'System.String SolarWinds.Orion.MacroProcessor.MacroParser.GetNetObjectStatus()'.
   at AlertingEngine.CheckAlert.ExecuteActions(SqlDataReader SQLReader, Boolean TriggerAction)
   at AlertingEngine.CheckAlert.ExecuteTriggerActions()
2011-05-26 10:21:49,928 [AlertCheckingThread] WARN Error - Exception in CheckAlert.ExecuteResetActions.
System.MissingMethodException: Method not found: 'System.String SolarWinds.Orion.MacroProcessor.MacroParser.GetNetObjectStatus()'.
   at AlertingEngine.CheckAlert.ExecuteActions(SqlDataReader SQLReader, Boolean TriggerAction)
   at AlertingEngine.CheckAlert.ExecuteResetActions()

Assistance would be appreciated! Thanks in advance.

Find more posts tagged with

swalert.log_executetriggeractions

Accepted answers

bshopp

OK then you will need to open a ticket with support/customer service to get your login account information.

All comments

bshopp

Hard to tell what is going, first thing I would recommend doing is upgrading to a newer version since you are on 10.0 and latest shipping version is 10.1.2 SP1. If that is not an option, then please log a case into Support.

graham_fitter

Thanks for your prompt reply.

This might sound like a daft question but how do I go about upgrading? The Settings -> Product Updates page on the Orion web console says "Your Orion is up to date." Thanks in advance!

bshopp

Interesting, does your Orion server have internet access?

You can go to the customer portal and download the latest version of Orion and perform an upgrade

graham_fitter

Yes it does -- the Solarwinds link takes me there -- but there is a proxy and IE is set to "Use automatic configuration script".