How to update Custom Graphics after initial DB import?

We have some custom graphics for a map that tracks SEUM playback status. We initially imported the .GIF files without a seumsmall-unmanaged.gif, so the system has been using the default seumsmall.gif image for that status icon. Now we've created a dedicated image for this status, and copied to C:\users\%myuseraccount%\AppData\Roaming\SolarWinds\NetworkAtlas\Maps\Orion\localhost\NetObjects\User Graphics. Network Atlas properly displays the new icon when I click "Select Graphic" but when I save the map the new icon is not used. Even if I switch to a different set of icons and switch back, the map still uses the "old" unmanaged icon. It would appear that the DB import is not happening for already-imported icons. Is there a way to fix this? Server 2008R2, Orion Core 2011.2.2, SAM 5.0.0, SEUM 1.5.0, IVIM 1.2.0, Network Atlas v1.6.0.117

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Accepted answers

cdenuyl

SOLUTION: The SEUM transactions use a different status (Disabled) than nodes monitored by SAM (Unmanaged). I made a copy of the desired icon file, and saved it as seumsmall-disabled.gif, then resaved the map in Network Atlas. Now the correct blue icon is displayed whenever we Disable a playback location in SEUM. Thank you Kevin from SW support.

All comments

aLTeReGo

I would agree the problem sounds like an issue overwriting the object in the database. I recommend opening a case with support so we can gather some additional information and assist with troubleshooting.

cdenuyl

Your request for assistance has been received. Case #377996 - "Custom Graphics not updating in DB" has been created for you. A member of our customer support team will respond to your case as soon as possible.

cdenuyl