File Count Monitor - JET Files for Orion Server

Question

Anyone know why this monitor breaks randomly on 12.3?

hpstech · Answer

Thanks guys. All good now.

tonyreel · Answer

I had this error across 6 of our additional pollers.  After deleting the windows/temp folder on each of them they are now all returning results again.

So looks like the query is having trouble counting all the files in the folder and then times out. Also good to know it has little to do with the number of actual jet files as there are only a handful on each server

tonyreel · Answer

Was just looking at this tonight.

I found this article and says if you face the "Unexpected error occurred. Call cancelled" message, you need to clean all *.tmp files and increase the polling interval and timeout from 300 to 600.

Large number of .JET files in C:\Windows\Temp - SolarWinds Worldwide, LLC. Help and Support

I also found the article which says that the component is just counting the number of files in the Temp folder and not counting the jet*.tmp files as it suggests.

Orion Server Health:  File Count Monitor - JET Files

So I have cleaned the windows	emp folder on two of our APEs and increased the timeout slightly.  Manual component tests still take a long time but will monitor it to see if it improves.