APM Knowledge Base

Recently SolarWinds has done a great job of putting together documentation for many of the application monitors that they have published such as Exchange and Active Directory. Unfortunately this documentation is buried away in such a way that many people may never find it or forget to use it.

What I think would be really nice is a Knowledge base that is accessible from within APM and potentially attached in some way to the application monitors.

I imagine two possible implementaitons; one where the knowledge base is hosted online by SolarWinds and it is linked to from within the product. The second method would be a knowledge base built into the APM product that would be updated with new information upon updates and service pack installation.

Either way, having a knowledge base that was accessible from within the product would be really nice.

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MTorok

This is a fantastic idea, Byron. I will make sure it is brought to the core team. The material could easily be hosted in our current Knowledge base... Indeed, I will make sure it makes it to its own section. That way, it will be even easier to link to from the product.

Thank you,

Michael

byrona

I do prefer the model where the Knowledge base is hosted by SolarWinds as it would provide more immediate updates and help ensure the documents are always accurate.

jspanitz

I think this is a great idea - see here:

aLTeReGo

Recently SolarWinds has done a great job of putting together documentation for many of the application monitors that they have published such as Exchange and Active Directory. Unfortunately this documentation is buried away in such a way that many people may never find it or forget to use it.

APM's "expert knowledge" is better incorporated into the product in 4.2 and can even be included as part of an APM component alert using the new ${UserDescription} and ${UserNotes} macros. Below is an example of how this expert knowledge has been incorporated into the templates in APM 4.2

byrona

Very Awesome! Thanks for sharing this Alterego!

Bronx

We're also kicking around the idea of putting the KB search engine in the UI.

aLTeReGo

SAM's Expert Knowledge has recently been made more accessible by being added to the component monitor details page. This allows non-Admins access to view Expert Knowledge in from a convenient location should an issue occur. If you're an existing APM/SAM customer under active maintenance you can sign-up here to participate in the beta. We'd love to get your feedback on this feature.

To learn more about what's new in the SAM 5.2 beta please read my blog postings below.

SAM 5.2 Beta 2 - Soup's On

SAM 5.2 Beta is Now Available