restrict alarm to business hours only

rgivens

Hello,

Is there away to limit an alarm to only trigger an email for during business hours only.  I have some non-critical machines that I would like to know if they are down or have disk space issues but only Monday thru Friday 8AM to 5PM.  I set up an alert for these nodes and I've left the time of day set to Alert is always enabled.  For trigger actions I have an email setup that uses time of day and I set it up for Monday thru Friday 8AM to 5PM.  I tested the alarm during business hours and I get the appropriate emails.  The problem I'm seeing is that if the issue happens during non-business hours I never get the notifications.  The alarms have opened up and I can see them as active alerts but when 8AM rolled around I was expecting to get an email notification.  Is there anyway to configure this alert so that I get a notification when the business hours are triggered if the alarm condition is triggered during non-business hours?

Thanks

bourlis

Yes, there's a couple of different ways I've accomplished this from fairly simple the ridiculously complicated. I'll assume you just want the simple solution.

The issue or complexity comes down to the trigger action.  It sounds like you have the alert itself configured for 24x7 but you want alert notifications to have a 'follow the sun' model.

To accomplish this you can do a couple different things, you can configure the alert notification to send notifications only during business hours.  Then create another alert notification to send notifications during off hours.  In this example I would send it to a different email address or maybe configure the message subject different and then rules in your mail box to move those notifications to a special folder.

That'll work but it's kind of messy and convoluted, but it works.  I would highly suggest adding the action: 'Log The Alert To the NetPerfMon Event Log' and leave it set to 24 x 7. Then all you need to do is check your event logs. I created a widget that's displayed on a welcome screen that shows the nodes that have been down in the last 24 hrs.