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8.5 Node List Issue

Upgraded to 8.5 and my node list isn't correct. We sort by 3 fields. Some of the fields is not showing up properly..its pretty random. I check custom property editor and the fields are there.

Ideas?

BB

nodelist.JPG

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Accepted answers

jtimes

I'm not sure if you have to still do this, but have you updated the Schema's?

All comments

jtimes

I'm not sure if you have to still do this, but have you updated the Schema's?

Network_Guru

Sounds very similar to this post....

FormerMember

Yes, there seems to be a bug around sorting by custom properties. I understand that you don't want to post screenshots. If you want to send us the details of the bug with screenshots, please open a Support ticket. It would help us diagnose the issue.

BryanBecker

Denny,

I opened case 17225 on Monday and have yet to hear from any one. I have the screen shot ready to be sent in. As a side note it would be really nioce if we can attached files to the tickets when we submit them instead of waiting for an email back asking for the same information.

Also...I opened 17804 this morning because I noticed in the node list that alot of my devices have a blinking grey circle next to them. When I click on the device I don't see any apparent issues. Screenshot attached.

nodelistgrey.JPG

mark_wiggans

Thanks Bryan for pointing this out- I tracked down case 17225 and it was closed because the tech was under the impression you had resolved the issue via a call-?

anyway 17804 will be looked at by DEV-

thanks

BryanBecker

Thanks Bryan for pointing this out- I tracked down case 17225 and it was closed because the tech was under the impression you had resolved the issue via a call-?
anyway 17804 will be looked at by DEV-
thanks

WHAT??? Closed? No one called me about it, nor did anyone email me about it. Please re-open that ticket for me. Another suggestion is when your support closes ticket it would be nice the requester get an email that it's closed with a reason.

BB

Gustelj

I would suggest adding the list of issued support tickets by the user to the customer area on Solarwinds web site. The list could contain ticket number, dates, subject, status, assigned department/person (?!) ... and would be visible only to the customer.

Best regards.

Tomaz

torrielw

Denny, I have the same issues. Don't want to open redundant tkts if your team is already working this so could you please post back here with re/solutions?

FormerMember

These are issues that will be address in a service release. Everyone will be notified when that's ready.