Community
- Command Central
- MVP Program
- Monthly Mission
- Blogs
- Groups
- Events
- Media Vault
Products
- Observability
- Network Management
- Application Management
- IT Security
- IT Service Management
- System Management
- Database Management
Content Exchange
- SolarWinds Platform
- Server & Application Monitor
- Database Performance Analyzer
- Server Configuration Monitor
- Network Performance Monitor
- Network Configuration Manager
- SQL Sentry
- Web Help Desk
Free Tools & Trials

Change Clear Email Subject line

I am looking for a way to quickly identify alert clearance events from alert generation events.

Alert generation includes the Subject [ALERT]

Clear email also includes the Subject [ALERT], I want to change this value to [CLEAR]. Looking through the triggering and clearance events, neither of those are defined within the alert configuration so I assume they are stored as a variable within the database. If it is a singular value, I would like to just delet it and then handle the subject line in its entirety from the alert. Any thoughts on where this value is stored and/or how to accomplish this?

Thank you,

Jeff

Find more posts tagged with

Accepted answers

All comments

bourlis

Jeff,

If I understand what you're looking for, is an idea on what a subject line might look like for a alert notification versus a clear notification. if this is correct, see my screenshots below. I prefer to keep my subject line short and clean and then put the vital information in the message body.

Email Alert Trigger Action

Email Reset Trigger Action

I used this format as most people view the messages on their phones and they can quickly look at the subject line and get quick overview of the alert.

jeffj803

Hi Bourlis,

Apologies for the long delay, been a busy couple of weeks. Based upon the context of your alert, I assume you are customizing all of your alerts. I am relatively new to Solarwinds so I was looking to take the easy way out and go with some minor tweaks on the out of box alerts. Attached is an example of what I was trying to tweak. I was really trying to figure out how the term ALERT was being injected in to the email subject since it is definitely not part of the subject as depicted. I assume that is must just be part of the way Solarwinds generates alerts out of the box and the best bet is to explicitly define what I want to see rather than relying on the out of box configuration.

The subject line in its entirety is as follows, definitely no mention of the word ALERT in there:

"${N=SwisEntity;M=ComponentAlert.ComponentName}" of Application "${N=SwisEntity;M=Application.ApplicationAlert.ApplicationName}" on ${N=SwisEntity;M=Application.Node.Caption} is in a ${N=SwisEntity;M=ComponentAlert.ComponentAvailability} state

Thoughts?

Thank you,

bourlis

Jeff, I'm sure someone could answer your question better that I can at this point, but based on what you've supplied I would say the ALERT is coming from one of the SwisEntity variables. If you want to validate that simply look where the word ALERT is in the subject line and that would be the SwisEntify variable that's kicking it out. Again, based on the information you supplied I would assume that the clear trigger action is a carbon-copy of the trigger action therefor the ALERT verbiage is carried over in the subject line.

Yes I prefer to standardize my alerts. All trigger notifications start with the work ALERT: and all reset/clear trigger notifications start with a CLEAR:. I prefer not to have a SwisEntity variable for that, as it allows me to be control of the message, in plain English and it stands out more at a quick glance so that no one in our team has to think about what the SwisEntity variable means.

dgsmith80

If you run a SIMULATE on that email action, what does it look like? That is the best way to test. That particular alert shouldn't use the word ALERT or CLEAR as the Subject should show something like:

"Random Component" of Application "Random Application" on "Random Server" is in a random state

** Replace random for your systems specifics.

I can only imagine the scenario you have is that the Alert name has been changed to [Alert] and that is being injected into the Subject line by way of something like ${N=Alerting;M=AlertName}