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Error while running configuration wizard for NPM 9.0

rajivbahl

Everytime i run the configuration wizard for NPM v9.0 i get error. Following is the detail from the ConfigurationWizard log file 2008-08-19 09:28:29,851 [6] ERROR ConfigurationProgressScene - Exception while configuring plugin Orion Network Performance Monitor component SolarWinds Universal Device Poller. System.Security.Cryptography.CryptographicException: The length of the data should be a multiple of 16 bytes. at System.Security.Cryptography.ProtectedMemory.Protect(Byte[] userData, MemoryProtectionScope scope) at SolarWinds.JobEngine.Security.JobEngineCredentialHandler.LoadCredentials(Byte[]& protectedUser, Byte[]& protectedPass) at SolarWinds.JobEngine.Security.JobEngineCredentialHandler.GetHashedCredentials(String& hashedUsername, String& hashedPassword) at SolarWinds.ConfigurationWizard.Plugin.Orion.OrionMainPlugin.LoadJobEngineCredentials(IOrionConfigHost host) at SolarWinds.ConfigurationWizard.Plugin.Orion.OrionMainPlugin.ConfigureJobEngine(IOrionConfigHost host, ConfigurationLogDelegate log) at SolarWinds.ConfigurationWizard.Plugin.Orion.OrionMainPlugin.ConfigureCustomPolling(IOrionConfigHost host, ConfigurationProgressDelegate progress, ConfigurationLogDelegate log) at SolarWinds.ConfigurationWizard.Plugin.Orion.OrionMainPlugin.DoConfigure(IOrionConfigHost host, IComponentInfo component, ConfigurationProgressDelegate progress, ConfigurationLogDelegate log) at SolarWinds.ConfigurationWizard.Plugin.Common.OrionConfigPlugin.SolarWinds.ConfigurationWizard.Common.IOrionConfigPlugin.DoConfig(IOrionConfigHost host, IComponentInfo component, ConfigurationProgressDelegate progress, ConfigurationLogDelegate log) at SolarWinds.ConfigurationWizard.Host.ConfigurationProgressScene.DoConfigForComponent(IOrionConfigHost host, Int32 componentId) I have to uncheck the SolarWinds Universal Device Poller service to complete the configuration wizard. Am i doing anything wrong ???

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Accepted answers

mark_wiggans

Stopthe Job Scheduler and Job Engine Services. Then delete \Documents andSettings\All Users\Application Data\SolarWinds\JobEngine\ucdat1.xmland then run the services Tab from the Configuration Wizard.

Detailed steps can be found in the KB-

support.solarwinds.com/.../ProblemDetail.cfm

All comments

AlbanyMike

Quite the quacklesnapp you got there. (technical term)

May I suggest opening the control panel on the server Orion is installed on, going into add / remove programs, and running a repair.

Good luck.

mark_wiggans

Detailed steps can be found in the KB-

support.solarwinds.com/.../ProblemDetail.cfm

rajivbahl

thanks