I have this under case #137571 that I opened up last night. I generally receive a speedy response from support, but things have been moving very slowly with this request. Had I anticipated this, I would have set the priority for the ticket much higher...I have customers and management waiting to have this completed.
We upgraded from the APM AL50 license to the AL100. I downloaded the installer from the customer portal and ran the installation. It just did a reinstallation of APM, basically. When access the web interface in APM, I immediately noticed that we're still at the AL50. The APM Licensing application only shows the license that's activated -- which does me no good. The only response I've received in the past 24 hours was:
After the installation of AL100, and installing it, is there a section that prompts to enter register a new license?
From the Customer Portal, it seems that the AL100 is not yet utilized. If the application is installed, but the AL100 license is not activated and registered to the application, it will not do.
Kindly confirm if you are able to do APM licensing and to license your AL100 license?
I don't recall seeing this at all, and I tried to manually generate the license key in the customer portal, but I have no place to enter this key. If I run the installation again, it gives me the option to change, repair, or remove. The change or repair options don't allow me to add a new license, and I definitely don't want to remove it.
How do I change the license?
I also tried looking through the documentation, but I either missed something or it doesn't cover anything about a license upgrade.
